Technical Support Engineer

Brightwater Recruitment; Dublin; On-site; EUR 35,000 - 52,000; Full time

Job summary

Brightwater Recruitment is assisting a leading Cloud Security company in Dublin South to recruit 4 Technical Support Engineers. You will provide front-line support across Email, DNS, Anti-Spam, Anti-Virus and Anti-Phishing products, acting as the first contact for customer issues.

The role requires a technical degree, strong English communication, and a proactive, detail-oriented mindset with experience using ticketing systems. Dublin-based opportunity with a collaborative team.

Qualifications

• Minimum Bachelor's degree in a technical/IT field, or equivalent experience.
• Excellent English communication skills, written and verbal.
• Analytical mind with a strong desire to learn.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Attention to detail and a proactive attitude.
• Excellent telephone manner.
• Experience using ticketing systems.
• Knowledge of email transport, protocols, and administration.
• Understanding of networking and internet technologies.

Responsibilities

• Troubleshooting, analysis, and problem solving.
• First point of contact for customer issues.
• Providing support via telephone, email, and ticketing system.
• Setting up and configuring new customer accounts.
• Developing domain expertise in Email, DNS, Anti-Spam, Anti-Virus, and Anti-Phishing.
• Promoting and educating clients on the company's products and services.
• Managing customer communications across email, tickets, and phone, as part of a team.

Skills

Analytical thinking

English communication

Interpersonal skills

Attention to detail

Proactive attitude

Telephone etiquette

Ticketing systems

Email protocols

Networking basics

Education

Bachelor's degree in IT/technical field

Job description

My client, a leading Cloud Security company based in Dublin South, is expanding their team and is looking to hire 4 Technical Support Engineers.

The successful candidates will be responsible for providing front-line product and technical customer support across the company's full range of Cloud Cyber Security products.

Key Responsibilities

• Troubleshooting, analysis, and problem solving
• First point of contact for customer issues
• Providing support via telephone, email, and ticketing system
• Setting up and configuring new customer accounts
• Developing domain expertise in Email, DNS, Anti-Spam, Anti-Virus, and Anti-Phishing
• Promoting and educating clients on the company's products and services
• Managing customer communications across email, tickets, and phone, as part of a team

Experience/Requirements

• Minimum Bachelor's degree in a technical/IT field, or equivalent experience
• Excellent English communication skills, written and verbal
• Analytical mind with a strong desire to learn
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Attention to detail and a proactive attitude
• Excellent telephone manner
• Experience using ticketing systems
• Knowledge of email transport, protocols, and administration
• Understanding of networking and internet technologies

Contact

For more information on this role, or other similar IT roles, please contact Sarah Mac Nulty on [e-mail].