Senior Administrator - Scheduler

SmartRecruiters, Inc.; Celbridge; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Growth opportunities

Job summary

Veolia Water Technologies Ireland seeks a Scheduling Coordinator to deliver top-tier customer service and coordinate daily with Field Service and Internal Service teams. You will plan, schedule, and manage engineers, maintain service boards, and issue quotes for breakdowns with a focus on timely communication and accuracy.

You will also handle administrative duties, stock checks, and back-up coverage within Scheduling, ensuring all processes run smoothly and customer expectations are met.

Qualifications

• 2-3 years of experience in a similar role.
• Excellent communication with customers and colleagues.
• Ability to work under pressure to meet deadlines.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Service Scheduling Coordination.
• Assist with scheduling all service labour for Engineers once customer order and paperwork are received.
• Allocate the appropriate Engineer ensuring 100% utilisation.
• Maximise service revenues by achieving monthly labour targets.
• Update the Service Board and keep it current.
• Respond to customer schedule inquiries professionally and close queries promptly.
• Maintain regular contact with customers and inform them of progress.
• Prepare and issue quotations for breakdowns and emergency service and follow through.
• Carry out administrative duties to support Scheduling operations.
• Provide clear instructions to Engineers for on-site work and communicate job details.
• Ensure spare parts arrive on site before engineers attend.
• Procure non-stock service spare parts.
• Invoicing upon completion.
• Ad hoc duties and back-up support within Scheduling.
• Participate in stock checks and general reporting.

Skills

Communication skills

Work under pressure

Analytical thinking

Decision making

Education

Business degree

Job description

• Compensation: EUR 35,000 - EUR 40,000 - monthly

Company Description

Are you looking for a meaningful experiencewith high stakes in your company?

And you’d like to work in a company committed to the environment? Join Veolia!

Veolia aims to be the benchmark company for ecological transformation . Our mission to “ Resource the world ” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourccer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.

At Water Tech Ireland, we are committed to empowering our employees, to make their own decisions and to make a real difference. We are looking for like-minded people who can share our passion for Health and Safety!

Become a player in ecological transformation by joining us!

Job Description

Job function: To deliver the highest standard of customer service to our customers and to liaise daily with our Field Service Team and Internal Service team to ensure best practice and excellence every day.

Duties & Responsibilities

Service Scheduling Coordination

Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work is to be planned proactively in advance and emergency breakdowns are to be responded to efficiently.

Allocate the appropriate skill-coded Engineer, ensuring that all Engineers have a full day's work i.e. 100% utilised

Maximise service revenues by achieving monthly service labour targets and monthly forecasting.

Update the Service Board as soon as new information becomes available and maintain an updated version.

Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.

Maintain regular contact with the customer, keeping them informed of progress at all times.

Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.

Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.

Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job is properly communicated.

Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.

Procure non-stock Service Spare Parts.

Invoicing works when completed.

Ad Hoc Duties

Assist other functions within the Service Team as required with administration and ad-hoc tasks.

Provide back-up support and cover within the Scheduling Function during periods of absence.

Participate in Company Stock Checks as required.

General Reporting.

Any other Ad Hoc duties as required.

Qualifications

Education

Business Degree desirable but not essential

Skills & Experience

2-3 years of experience in a similar role.

Have excellent communication skills with the ability to communicate effective with customers and colleagues.

Ability to work under pressure in order to meet deadlines.

Have strong analytical, problem-solving and decision-making skills.

Additional Information

About Veolia Group

Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we're leading the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.

We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation!

What are the advantages of joining us?

• Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
• Possibility to be part of exciting projects outside of your daily work/ scope for your company
• We are committed to ensure you have the best experience possible
• Veolia is committed to a global social pact for its employees in all its geographic regions.

But also:

• Health Insurance
• Opportunities for growth and development

Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.