Operations Coordinator

Culligan Water Ireland; Claregalway; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Pension Scheme

Discounts through Perks at Work

24h EAP access

Volunteering Day

Employee support network and mental健康

Job summary

Culligan Water Ireland is seeking an Operations Coordinator in Claregalway to lead a team of 10-15 field engineers across service and installation. The role focuses on scheduling, resource allocation, and ensuring SLA adherence in residential water treatment services.

You will act as the liaison between field teams and internal departments, track service issues, and ensure materials and documentation are ready for each job, while upholding SOPs and quality standards.

Qualifications

• Experience leading a team of field engineers or technicians.
• Strong scheduling and coordination abilities in a field service setting.
• Excellent customer-facing communication and problem-solving skills.

Responsibilities

• Lead, coach, and support a team of 10-15 field engineers across service and installation functions.
• Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments.
• Ensure effective allocation of work based on geography, skills, and customer priority.
• Monitor field team attendance, performance, and productivity.
• Act as the central point of contact between the field team and internal departments.
• Track and elevate service issues or delays to ensure resolution and customer satisfaction.
• Ensure field engineers have materials, tools, and documentation for each job.
• Monitor and report on SLA compliance, installation timelines, and service call resolution.
• Implement SOPs and coordinate with Training & Quality to onboard and upskill engineers.

Skills

Team leadership

Scheduling

Customer-focused communication

Problem solving

Organizational skills

Tools

Scheduling software

CRM systems

MS Office

Job description

Job title: Operations Coordinator

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €40,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

This role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.

Responsibilities:

Team Leadership & Scheduling

• Lead, coach, and support a team of 10-15 field engineers across service and installation functions.

• Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments.

• Ensure effective allocation of work based on geography, skills, and customer priority.

• Monitor field team attendance, performance, and productivity.

Customer Operations & Service Delivery

• Act as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical).

• Track and elevate service issues or delays to ensure resolution and customer satisfaction.

• Ensure that field engineers have the necessary materials, tools, and documentation for each job.

• Monitor and report on SLA compliance, installation timelines, and service call resolution.

Process & Quality Management

• Implement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery.

• Assist with quality audits and provide coaching or feedback to improve performance.

• Coordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives.

Reporting & Communication

• Generate and analyze reports on team performance, completion rates, and customer satisfaction metrics.

• Attend operational meetings and provide updates on field activity, challenges, and resource needs.

• Experience in field service coordination or operations within a technical services environment

• Experience leading or supervising a team, ideally in utilities, water treatment, or HVAC services

• Strong organizational and problem-solving skills

• Proficient in scheduling software, CRM systems, and MS Office tools

• Customer-focused with excellent communication skills

• Ability to thrive in a fast-paced, high-volume operational environment

• Monday-Friday working pattern
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression