Senior Service Delivery Lead, Home Services (Ireland)

TLI Group; Limerick; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

23 days leave

Maternity benefit

Sick pay

Career path programme

Career progression

Pension after probation

EAP programme

Health insurance discount

Life assurance

Standard training

Job summary

TLI Group in Ireland is seeking a Service Delivery Manager to lead the safe, compliant delivery of Home Services operations across Ireland. This hands-on role oversees customer journeys, crew scheduling, subcontractor deployment and operational reporting to ensure commitments are met.

You will provide financial, programme and people leadership, maintain strong controls, and support project teams with earned value, cost control and risk assessment.

Qualifications

• A recognised HND, degree or equivalent relevant industry experience.
• Demonstrable senior people and line leadership experience, with evidence of consistent delivery success.
• Experience leading operational coordination, scheduling or service-delivery teams.
• Strong knowledge of workforce planning, daily operational controls and exception management.
• Experience maintaining operational data, master data or platform-system inputs with appropriate data-quality controls.
• Strong commercial awareness and a client-focused approach.
• Excellent communication, interpersonal, organisational and planning skills.
• Ability to balance competing priorities and deliver within a demanding and changing workload.
• Proficiency in Microsoft Word, Excel, Outlook, Teams, Copilot and reporting tools.
• Working knowledge of Oracle NetSuite, CRM platforms or comparable ERP and client management systems.
• Ability to work with minimum supervision while contributing effectively as part of a wider team.
• Professional, honest and accountable, with a positive and flexible approach to change.
• A proactive, right-first-time mindset with the ability to think ahead, innovate and collaborate.
• Commitment to TLI Group’s Mission, Vision, Values, Business Objectives and Life Saving Rules.
• Industry-specific accreditation at chartered status and/or a master’s degree.
• Experience establishing organisation structures, resource plans, training matrices and succession arrangements aligned to a work programme.
• Experience contributing to strategy and business planning at group or divisional level.

Responsibilities

• Lead and develop the team responsible for end-to-end customer journey delivery.
• Schedule and deploy crews in line with priorities and resources.
• Complete daily crew logs and escalate issues promptly.
• Manage subcontractor locations and availability.
• Ensure revenue declarations are accurate and submitted on time.
• Maintain platform data and change controls.
• Own and maintain operational process flows.
• Oversee weekly checks of equipment and vehicles.
• Set targets, SLAs, KPIs and manage team performance.
• Support project teams with reporting, cost control and risk assessment.
• Implement Safety Charter and Life Saving Rules.
• Promote continuous improvement and right-first-time culture.

Skills

People leadership

Operational coordination

Scheduling

Communication

Data management

Education

HND or degree

Master's degree

Industry accreditation

Tools

Oracle NetSuite

CRM platforms

ERP systems

MS Office

Job description

TLI Group in Ireland is seeking a Service Delivery Manager to lead the safe, compliant delivery of Home Services operations across Ireland. This hands-on role oversees customer journeys, crew scheduling, subcontractor deployment and operational reporting to ensure commitments are met.

You will provide financial, programme and people leadership, maintain strong controls, and support project teams with earned value, cost control and risk assessment.