Call Centre Sales Agent - Cork

eir Ireland; Castlemagner; On-site; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Commission scheme

Staff broadband and mobile offers

Wellness programme

Employee Assistance Programme

Pension scheme contribution

Healthcare plan discount

Tax Saver Ticket Scheme

Bike to Work Scheme

Family-friendly policies

Diversity, Equity and Inclusion

Paid leave benefits

Job summary

eir Ireland in Cork is seeking a Call Centre Sales Agent to join its onsite contact centre. You will handle inbound sales inquiries and support outbound campaigns, helping customers find broadband, mobile, and communications solutions while delivering strong sales results.

The role offers comprehensive training, ongoing coaching, and a clear path for career progression, with a target-driven environment and a competitive salary plus commission.

Qualifications

• Minimum 1 year sales experience in a contact centre or similar environment.
• Proven track record of meeting sales targets and KPIs.
• Excellent written and spoken English.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound customer enquiries and participate in outbound sales when required.
• Identify customer needs and recommend suitable solutions.
• Complete new sales, recontract existing customers, and retain customers where appropriate.
• Build trust and strong customer relationships.
• Achieve and exceed sales, retention, and quality KPIs.
• Support business growth through upselling, cross-selling, and lead generation.
• Participate in coaching and training.
• Represent the eir brand professionally.
• Identify process improvement opportunities.
• Contribute positively to overall team success.

Skills

Sales experience

Customer service

Communication skills

English proficiency

Job description

Role Title

Call Centre Sales Agent - Onsite, Full-Time

Onsite role | Based in our Contact Centre in Churchfield, Cork

Business Area

Affiliate Sales

About This Role

As a Call Centre Sales Agent at eir, you'll be part of a high-energy and supportive contact centre environment, helping customers find the right broadband, mobile, and communications solutions to meet their needs. You'll play an important role in supporting eir's ambition to be Ireland's communications provider of choice while delivering exceptional customer experiences and strong sales results. This role is ideal for someone who is target-driven, enjoys speaking with customers, thrives in a competitive environment, and is motivated by commission-based rewards. Whether handling inbound sales opportunities or supporting outbound campaigns, you'll receive comprehensive training, ongoing coaching, and development opportunities to help you succeed.

Why This Role

• Build valuable sales, communication, negotiation, and customer service skills.
• Work in a fast-paced, target-driven environment where your success is recognised.
• Develop strong product and industry knowledge through continuous coaching and support.
• Help customers find solutions that genuinely meet their needs.
• Contribute directly to team and business performance.
• Enjoy clear opportunities for career progression and development.

Benefits Include

• Competitive annual salary plus attractive commission structure.
• Enhanced earning potential through performance incentives.
• Continuous support, coaching, learning, and career development opportunities.
• Staff broadband and mobile offers.
• Free eir Wellness Programme and Employee Assistance Programme.
• €500 Employee Referral Scheme.
• Pension scheme contribution.
• Discounted healthcare plan.
• Tax Saver Ticket Scheme and Bike to Work Scheme.
• Generous family-friendly policies.
• Commitment to Diversity, Equity and Inclusion.
• Paid leave benefits, including maternity and sick leave benefits.

Expectations From The Role

• Handling inbound customer enquiries and participating in outbound sales activity when required.
• Identifying customer needs and recommending suitable solutions.
• Completing new sales, recontracting existing customers, and retaining customers where appropriate.
• Building trust and strong customer relationships.
• Achieving and exceeding sales, retention, and quality KPIs.
• Supporting business growth through upselling, cross-selling, and lead generation.
• Participating in coaching and training.
• Representing the eir brand professionally.
• Identifying process improvement opportunities.
• Contributing positively to overall team success.

This is an onsite position where collaboration, support, and a strong team culture are part of everyday life.

Flexibility is essential.

Requirements For A Successful Application

• Minimum 1 year sales experience in a contact centre, retail, online sales, door-to-door sales, or outbound sales environment.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Strong communication, influencing, and relationship-building skills.
• Excellent customer service and problem-solving abilities.
• Professional telephone manner.
• Strong attention to detail.
• Excellent written and spoken English.
• Strong multitasking abilities.
• Self-motivated, competitive, and results-focused.
• Ability to work independently and as part of a team.
• Telecommunications industry knowledge is advantageous but not essential.
• Flexibility regarding working hours.

Others

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.