Call Centre Sales Agent - Cork

Eircom Limited; Cork; Hybrid; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Staff broadband and mobile offers

Wellness Programme

Job summary

eir is hiring an onsite Call Centre Sales Agent in Ireland. You will help customers choose broadband, mobile, and communications solutions, with training and coaching provided. The role rewards performance with commission and rewards teamwork in a fast-paced, target-driven environment.

Ideal candidates have at least 1 year of sales experience, strong English, and the ability to build relationships. Expect career development and supportive management in a dynamic contact centre setting.

Qualifications

• Minimum 1 year sales experience in contact centres or related fields.
• Proven track record of achieving sales targets and KPIs.
• Excellent written and spoken English with strong multitasking.

Responsibilities

• Handle inbound customer enquiries and participate in outbound sales activities.
• Identify customer needs and recommend suitable solutions.
• Complete new sales, recontracting existing customers, and upsell where appropriate.
• Build trust and strong customer relationships while meeting KPIs.

Skills

Sales experience

Customer service

Communication

English (verbal)

Job description

Call Centre Sales Agent - Onsite, Full-Time

About This Role:

As a CallCentre Sales Agent at eir , you'll be part of a high-energy and supportive contact centre environment,helping customers find the right broadband, mobile, and communicationssolutions to meet their needs. You'll play an important role in supporting eir's ambition to be Ireland's communications provider ofchoice while delivering exceptional customer experiences and strong salesresults. Thisrole is ideal for someone who is target-driven, enjoys speaking with customers,thrives in a competitive environment, and is motivated by commission-basedrewards. Whether handling inbound sales opportunities or supporting outboundcampaigns, you'll receivecomprehensive training, ongoing coaching, and development opportunities to helpyou succeed.

Why This Role:

• Buildvaluable sales, communication, negotiation, and customer service skills.
• Work in afast-paced, target-driven environment where your success is recognised .
• Developstrong product and industry knowledge through continuous coaching and support.
• Helpcustomers find solutions that genuinely meet their needs.
• Contributedirectly to team and business performance.
• Enjoyclear opportunities for career progression and development.

Benefits include

• Competitiveannual salary plus attractive commission structure.
• Enhancedearning potential through performance incentives.
• Continuoussupport, coaching, learning, and career development opportunities.
• Staffbroadband and mobile offers.
• Free eir Wellness Programme and Employee Assistance Programme .
• Discountedhealthcare plan.
• Tax SaverTicket Scheme and Bike to Work Scheme.
• Generousfamily-friendly policies.
• Commitmentto Diversity, Equity and Inclusion.
• Paidleave benefits, including maternity and sick leave benefits.

Expectations From TheRole:

• Handlinginbound customer enquiries and participating in outbound sales activity when required .
• Identifying customer needs and recommending suitable solutions.
• Completing new sales , recontracting existing customers, and retaining customers where appropriate .
• Buildingtrust and strong customer relationships .
• Achievingand exceeding sales, retention, and quality KPIs.
• Supportingbusiness growth through upselling, cross-selling, and lead generation.
• Participatingin coaching and training.
• Representing the eir brand professionally.
• Identifying process improvement opportunities.
• Contributingpositively to overall team success.

This isan onsite position where collaboration, support, and a strong team culture arepart of everyday life.
Flexibility is essential.

Requirements For ASuccessful Application:

• Minimum 1year sales experience in a contact centre , retail, online sales, door-to-door sales, or outboundsales environment.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Strongcommunication , influencing, andrelationship-building skills.
• Excellentcustomer service and problem-solving abilities.
• Strongattention to detail.
• Excellentwritten and spoken English.
• Strongmultitasking abilities.
• Self-motivated,competitive, and results-focused .
• Abilityto work independently and as part of a team.
• Telecommunicationsindustry knowledge is advantageous but not essential.
• Flexibility regarding working hours.

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice fortelecommunications and technology solutions, delivering for our customers todayand into the future.

Our new values and behaviours reflect both who we areand who we strive to become. They are the way that we bring our purposeto life in eir.

We are committed tocreating an inclusive and supportive work environment. If you require anyreasonable adjustments during the application or interview process, please letus know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conductappropriate suitability checks in relation to prospective employees includingbut not limited to reference checking and/or other searches using publiclyavailable information.