Senior Product Support Engineer, EDI & Messaging

OpenText; Cork; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

OpenText is seeking a Product Support Specialist to provide expert technical support for OpenText's EDI, Managed Services, and Messaging solutions. You will troubleshoot complex issues, ensure service excellence, and help maintain reliable integrations for enterprise clients.

You will mentor junior specialists, contribute to knowledge sharing, and collaborate with cross-functional teams to deliver outstanding client outcomes in a dynamic, on-site environment.

Qualificações

• Minimum 4 years of experience in technical support, managed services, EDI, messaging, or a related technology environment.
• Strong knowledge of data communications, EDI, XML, Linux command-line environments, and networking protocols such as FTP, OFTP, and AS2.
• Excellent analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage complex issues independently.
• Strong written and verbal communication skills in English and French, with the ability to clearly communicate technical concepts to clients.
• Experience mentoring colleagues, contributing to knowledge bases, and supporting continuous improvement initiatives.
• University degree in a technical discipline, with flexibility to participate in shift work, on-call rotations, weekends, and holiday coverage as required.

Responsabilidades

• Provide expert technical support for OpenText's EDI, Managed Services, and Messaging solutions.
• Troubleshoot complex issues, monitor production, and ensure service excellence.
• Mentor junior team members and contribute to knowledge management initiatives.
• Collaborate with cross-functional teams to deliver excellent client outcomes.

Conhecimentos

Technical support

Mentoring colleagues

English & French communication

Analytical troubleshooting

Formação académica

Bachelor's degree in a technical discipline

Ferramentas

EDI protocols (AS2)

XML

Linux command line

Networking protocols

Descrição da oferta de emprego

OpenText is seeking a Product Support Specialist to provide expert technical support for OpenText's EDI, Managed Services, and Messaging solutions. You will troubleshoot complex issues, ensure service excellence, and help maintain reliable integrations for enterprise clients.

You will mentor junior specialists, contribute to knowledge sharing, and collaborate with cross-functional teams to deliver outstanding client outcomes in a dynamic, on-site environment.