Production Support Specialist | French Speaking

OpenText; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

OpenText is seeking a Product Support Specialist to provide expert technical support for OpenText's EDI, Managed Services, and Messaging solutions. You will troubleshoot complex issues, ensure service excellence, and help maintain reliable integrations for enterprise clients.

You will mentor junior specialists, contribute to knowledge sharing, and collaborate with cross-functional teams to deliver outstanding client outcomes in a dynamic, on-site environment.

Qualifications

• Minimum 4 years of experience in technical support, managed services, EDI, messaging, or a related technology environment.
• Strong knowledge of data communications, EDI, XML, Linux command-line environments, and networking protocols such as FTP, OFTP, and AS2.
• Excellent analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage complex issues independently.
• Strong written and verbal communication skills in English and French, with the ability to clearly communicate technical concepts to clients.
• Experience mentoring colleagues, contributing to knowledge bases, and supporting continuous improvement initiatives.
• University degree in a technical discipline, with flexibility to participate in shift work, on-call rotations, weekends, and holiday coverage as required.

Responsibilities

• Provide expert technical support for OpenText's EDI, Managed Services, and Messaging solutions.
• Troubleshoot complex issues, monitor production, and ensure service excellence.
• Mentor junior team members and contribute to knowledge management initiatives.
• Collaborate with cross-functional teams to deliver excellent client outcomes.

Skills

Technical support

Mentoring colleagues

English & French communication

Analytical troubleshooting

Education

Bachelor's degree in a technical discipline

Tools

EDI protocols (AS2)

XML

Linux command line

Networking protocols

Job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Product Support Specialist, you will play a critical role in providing expert technical support for OpenText's EDI, Managed Services, and Messaging solutions. Acting as a trusted advisor to clients, you will troubleshoot complex technical issues, ensure service excellence, and help maintain the reliability of business-critical integrations and communications. You will also support the development of less experienced team members through mentoring, knowledge sharing, and technical guidance, helping to strengthen the overall capability of the support organization.

What the role offers

• Opportunity to support enterprise clients across EDI, Managed Services, and Messaging solutions
• Exposure to a broad range of technologies including EDI, XML, Linux, networking protocols, and data communications
• Responsibility for complex issue resolution, production monitoring, and technical troubleshooting
• A collaborative environment where you will work closely with cross-functional teams to deliver excellent client outcomes
• The opportunity to mentor junior support specialists and contribute to knowledge management initiatives
• A dynamic role with ongoing learning, technical development, and exposure to enterprise-scale environments

What you need to succeed

• Minimum 4 years of experience in technical support, managed services, EDI, messaging, or a related technology environment
• Strong knowledge of data communications, EDI, XML, Linux command-line environments, and networking protocols such as FTP, OFTP, and AS2
• Excellent analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage complex issues independently
• Strong written and verbal communication skills in English and French, with the ability to clearly communicate technical concepts to clients
• Experience mentoring colleagues, contributing to knowledge bases, and supporting continuous improvement initiatives
• University degree in a technical discipline or equivalent technical experience, with flexibility to participate in shift work, on-call rotations, weekends, and holiday coverage as required

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.