Senior Payroll Administrator

activpayroll Ltd.; Ireland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

activpayroll Ltd. is seeking a Senior Payroll Administrator to manage end-to-end Irish payrolls for a diverse client base, guiding customers through tax and social declarations and ensuring accurate, timely delivery.

The role supports governance calls, updates payroll manuals, and resolves complex inquiries, while maintaining excellent service across the team and clients. The ideal candidate will be IPASS certified with 5+ years of Irish payroll experience, excel in detail-oriented work, and

Qualifikationen

• IPASS certification with at least 5 years of Irish payroll processing experience
• Excellent teamwork and ability to work under pressure
• Strong attention to detail and accuracy; able to spot errors
• Strong customer service skills and ability to build client relationships
• Willingness to own tasks and propose improvements under pressure

Aufgaben

• Act as focal point for a varied portfolio of payroll clients with minimal supervision
• Process and review end-to-end Irish payrolls of varying headcount and complexity
• Host governance calls with clients to track progress and identify improvements
• Ensure payroll manuals reflect current processes and legislation
• Prepare payroll calendars and checklists; validate payrolls
• Answer and resolve complex client queries and Revenue inquiries
• Prepare ROS submissions and manage auto-enrollment matters with clients
• Deliver excellent customer service and escalate where appropriate
• Maintain clear communication with clients about service delivery and progress
• Share knowledge within the team to ensure consistent service across departments

Kenntnisse

Team player

Attention to detail

Customer service

Ownership

Pressure management

Ausbildung

IPASS certification

Tools

Excel

Jobbeschreibung

Our payroll operations are at the heart of our business, managing a portfolio of customers and ensuring the delivery of the end-to-end payroll service consistently, accurately and on time.

We are looking for a Senior Payroll Administrator who will work with their customer base to manage their payroll from the beginning of the payroll cycle right through to Revenue declarations, advising and guiding customers through the cycle on tax and social declarations and providing a best in class customer experience.

Supporting the Payroll Delivery Manager, the Senior Payroll Administrator will act as a senior member of the payroll team, supporting and sharing knowledge with the rest of the team to support the consistent and accurate delivery of our customers payrolls.

Responsibilities

• Acting as the focal point for a varied portfolio of payroll clients with minimal supervision, delivering consistently fantastic customer service
• Processing & reviewing end-to-end Irish payrolls of various headcount and high complexity in accordance with agreed timelines
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes & legislation.
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering & resolving complex queries from clients, partners and colleagues
• Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf.
• Preparing, uploading MFF submissions to NAERSA and responding to clients queries on the autoenrollment matters.
• Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
• Making sure that customers are fully updated and never in any doubt as to how their service is being managed
• Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers and being innovative and agile in bringing solutions or mitigations to the table.
• Being honest and authentic in communicating both positive and difficult conversations
• Being a brilliant team player, supporting colleagues with technical and legislative knowledgeacross the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

Requirements

• IPASS certified with at least 5 years of proven experience in Irish payroll processing, ideally in a busy bureau environment (if you have experience with Megapay- that would be a fantastic asset)
• Great team player with the ability to work under pressure and coordinate multiple payrolls
• Exceptional attention to detail and driven by accuracy and quality with the ability to spot errors or notice when things "just don't look right" - and motivated to follow these through to resolution
• Great customer service skills, able to build solid working relationship with our clients
• Being able to take ownership of challenging tasks
• Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
• Really good with databases, systems and software packages, especially Microsoft Excel

Originally posted on Himalayas