Senior Payroll Administrator

activpayroll; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

activpayroll in Dublin is seeking a Senior Payroll Administrator to manage client payrolls from start to Revenue declarations, advising on tax and social contributions, and delivering a best-in-class customer experience.

You will lead end-to-end Irish payroll processing for diverse, high-complexity client portfolios, coordinate governance calls, and ensure compliance with current legislation and deadlines.

Qualifications

• IPASS certification with at least 5 years of proven experience in Irish payroll processing, ideally in a busy bureau environment.
• Strong team-player who can work under pressure and coordinate multiple payrolls.
• Exceptional attention to detail and commitment to accuracy and quality, able to resolve issues.

Responsibilities

• Act as focal point for a varied portfolio of payroll clients with minimal supervision, delivering excellent customer service.
• Process and review end-to-end Irish payrolls of varying headcount and complexity to agreed timelines.
• Host governance calls with clients to track progress and identify improvement opportunities.
• Ensure payroll manuals reflect current processes and legislation and are regularly updated.
• Prepare payroll calendars, checklists, and checking sheets for every payroll.
• Address and resolve complex client, partner, or colleague queries.
• Prepare and upload ROS submissions and handle Revenue queries on behalf of clients.
• Prepare, upload MFF submissions to NAERSA and respond to autoenrollment matters.
• Deliver proactive customer service and escalate issues as needed.

Skills

IPASS certified

Team player

Attention to detail

Customer service

Ownership

Under pressure

Tools

Megapay

Excel

Job description

Description

Our payroll operations are at the heart of our business, managing a portfolio of customers and ensuring the delivery of the end-to-end payroll service consistently, accurately and on time.

Department: Operations

Location: Dublin, Ireland

We are looking for a Senior Payroll Administrator who will work with their customer base to manage their payroll from the beginning of the payroll cycle right through to Revenue declarations, advising and guiding customers through the cycle on tax and social declarations and providing a best in class customer experience. Supporting the Payroll Delivery Manager, the Senior Payroll Administrator will act as a senior member of the payroll team, supporting and sharing knowledge with the rest of the team to support the consistent and accurate delivery of our customers payrolls.

On a typical day you'll be…

• Acting as the focal point for a varied portfolio of payroll clients with minimal supervision, delivering consistently fantastic customer service
• Processing & reviewing end-to-end Irish payrolls of various headcount and high complexity in accordance with agreed timelines
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes & legislation.
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering & resolving complex queries from clients, partners and colleagues
• Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf.
• Preparing, uploading MFF submissions to NAERSA and responding to clients queries on the autoenrollment matters.
• Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
• Making sure that customers are fully updated and never in any doubt as to how their service is being managed
• Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers and being innovative and agile in bringing solutions or mitigations to the table.
• Being honest and authentic in communicating both positive and difficult conversations
• Being a brilliant team player, supporting colleagues with technical and legislative knowledgeacross the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

To be truly effective you will…

• IPASS certified with at least 5 years of proven experience in Irish payroll processing, ideally in a busy bureau environment (if you have experience with Megapay- that would be a fantastic asset)
• Great team player with the ability to work under pressure and coordinate multiple payrolls
• Exceptional attention to detail and driven by accuracy and quality with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Great customer service skills, able to build solid working relationship with our clients
• Being able to take ownership of challenging tasks
• Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
• Really good with databases, systems and software packages, especially Microsoft Excel