Senior Patient Services Administrator

Bon Secours Group; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Bon Secours Health System is seeking a Patient Services Administrator in Dublin to provide comprehensive administrative support within the Patient Services Department. You will manage appointments, ensure accurate records, and assist clinicians with timely patient treatment.

The role requires strong communication, excellent typing, and strict confidentiality, with experience in medical terms and hospital IT systems.

Qualifications

• Educated to a minimum of Leaving Certificate level or equivalent.
• Level 5 QQI medical administration or equivalent administration course is desirable.

Responsibilities

• Manage all administrative duties for the Patient Services Department.
• Oversee daily appointment management including cancellations, rescheduling, and DNAs.
• Liaise with clinical and administrative staff to resolve queries and support patient care.
• Ensure confidentiality and data protection compliance (GDPR).
• Provide training and support to Patient Services team members when needed.

Skills

Strong communication

Excellent typing

High confidentiality

Customer service

Microsoft Office

Hospital IT systems

Dictation typing (TPRO)

Education

Leaving Certificate or equivalent

QQI Level 5 medical administration

Tools

Microsoft Office

Hospital IT systems

Job description

Bon Secours Health System is seeking a Patient Services Administrator in Dublin to provide comprehensive administrative support within the Patient Services Department. You will manage appointments, ensure accurate records, and assist clinicians with timely patient treatment.

The role requires strong communication, excellent typing, and strict confidentiality, with experience in medical terms and hospital IT systems.