Patient Services Administrator – Hospital Ops Specialist

Bon Secours Health System; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Bon Secours Health System seeks a Patient Services Administrator to provide comprehensive administrative support in the Patient Services Department at Bon Secours Hospital Dublin. You will manage appointments, records, and communications, ensuring high standards of patient-centered care and GDPR compliance.

The role requires 2 years of relevant experience, strong IT skills, and excellent organisational abilities to support a busy hospital environment in Dublin.

Qualifications

• Educated to minimum Leaving Certificate level.
• Level 5 QQI medical administration or equivalent.
• 2 years relevant experience in healthcare admin.
• Experience with medical dictation terminology and hospital IT systems.
• Knowledge of TPRO, imeddoc and iPims systems.

Responsibilities

• Manage all administrative duties efficiently, ensuring adherence to hospital policies.
• Oversight of daily appointment management including cancellations and DNAs.
• Coordinate with clinical and administrative staff to resolve queries and support patient care.
• Ensure accurate and timely completion of administrative records.
• Provide prompt information to hospital personnel to support patient treatment.
• Utilise IT tools: Word, Excel, databases, email, calendar, PowerPoint, internet research.
• Administer correspondence: dictation, audiotyping, proofreading and distribution.
• Compile medical reports and correspondence with medical terminology accuracy.
• Handle telephone duties with a customer service focus.
• Manage patient bookings, registrations, admissions and payments per hospital protocols.
• Ensure GDPR confidentiality and data protection compliance.
• Monitor and improve service procedures for patient-centered care and quality standards.
• Support sustainable practices within the department.
• Provide training and support to less experienced team members.
• Assist in developing and implementing new initiatives within the department.

Skills

Strong communication

Time management

Data handling

Billing

Accounts reconciliation

Typing skills

Organisation

Attention to detail

Work under pressure

Confidentiality

Take direction

Guidance to others

Telephone manner

Education

Leaving Certificate

QQI Level 5 Medical Admin

Tools

TPRO

imeddoc / iPims

Job description

Bon Secours Health System seeks a Patient Services Administrator to provide comprehensive administrative support in the Patient Services Department at Bon Secours Hospital Dublin. You will manage appointments, records, and communications, ensuring high standards of patient-centered care and GDPR compliance.

The role requires 2 years of relevant experience, strong IT skills, and excellent organisational abilities to support a busy hospital environment in Dublin.