Senior Major Incident Lead - Financial Services

IT Search; Dublin; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

IT Search in Dublin is seeking an experienced Incident Manager to join a fast-paced financial services environment. You will lead during major incidents, manage incident bridges, coordinate technical teams through service recovery and communicate clearly to stakeholders.

This hands-on role requires calm under pressure, strong facilitation skills, and ITIL awareness to minimise disruption and restore critical services swiftly.

Qualifications

• Experience managing major incidents in financial services or similarly complex environments.
• Proven ability to lead incident triage and bridge calls.
• Strong communication with stakeholders and cross-functional teams.
• Familiarity with ITIL processes is a plus.

Responsabilités

• Lead during major incidents and run incident bridges.
• Coordinate technical teams through service recovery.
• Deliver timely, clear communications to stakeholders.
• Work to minimise service disruption and restore critical services quickly.

Connaissances

Incident/Major Incident Management

Stakeholder communication

Technical team coordination

ITIL knowledge

Description du poste

IT Search in Dublin is seeking an experienced Incident Manager to join a fast-paced financial services environment. You will lead during major incidents, manage incident bridges, coordinate technical teams through service recovery and communicate clearly to stakeholders.

This hands-on role requires calm under pressure, strong facilitation skills, and ITIL awareness to minimise disruption and restore critical services swiftly.