Incident Manager

IT Search; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

IT Search in Dublin is seeking an experienced Incident Manager to join a fast-paced financial services environment. You will lead during major incidents, manage incident bridges, coordinate technical teams through service recovery and communicate clearly to stakeholders.

This hands-on role requires calm under pressure, strong facilitation skills, and ITIL awareness to minimise disruption and restore critical services swiftly.

Qualifications

• Experience managing major incidents in financial services or similarly complex environments.
• Proven ability to lead incident triage and bridge calls.
• Strong communication with stakeholders and cross-functional teams.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Lead during major incidents and run incident bridges.
• Coordinate technical teams through service recovery.
• Deliver timely, clear communications to stakeholders.
• Work to minimise service disruption and restore critical services quickly.

Skills

Incident/Major Incident Management

Stakeholder communication

Technical team coordination

ITIL knowledge

Job description

An exciting opportunity for an experienced Incident Manager to join a fast-paced, business-critical environment within Financial Services.

You’ll take the lead during major incidents, managing incident bridges, coordinating technical teams through service recovery, and delivering clear, timely communications to key stakeholders. You’ll play a key role in minimising service disruption and ensuring critical services are restored as quickly as possible.

What we’re looking for:

• Proven experience in Incident or Major Incident Management.
• Hands-on experience leading incident triage and bridge calls.
• Strong stakeholder communication and technical team coordination skills.
• Experience in Financial Services or another complex, business-critical environment.
• ITIL knowledge and exposure to change management are advantageous.

This is a great opportunity for a proactive, hands-on professional who thrives under pressure and enjoys driving incidents through to resolution.