Senior Major Incident Lead — On-Site South Dublin

Thomson Keene; South Dublin; On-site; EUR 92,000 - 111,000; Full time

Job summary

Thomson Keene is seeking an Incident Manager for a daily rate contract based in South Dublin. This hands-on role leads major incident response, coordinates cross-functional recovery, and communicates clearly to stakeholders during the incident lifecycle.

The ideal candidate has proven experience managing P1/P2 incidents in financial services, chairs incident bridge calls, and drives post-incident reviews to prevent recurrence. On-site presence is required three days per week in South Dublin.

Qualifications

• Proven experience leading major incidents in enterprise environments.
• Strong stakeholder management and communication skills.
• Ability to coordinate cross-functional teams during live outages.

Responsibilities

• Lead end-to-end management of Major Incidents (P1/P2) and restore services.
• Chair incident bridge calls and coordinate technical teams during outages.
• Drive incident triage, impact assessment, prioritisation, and recovery efforts.
• Act as central point of coordination between Engineering, Infrastructure, Application Support, Cyber Security, Cloud, Network, and Vendor teams.
• Provide timely, accurate communications to technology leadership and senior business stakeholders.
• Maintain executive visibility of incident status, risks, and recovery timelines.
• Ensure incidents are managed per governance and service management standards.
• Facilitate post-incident reviews and root cause analysis sessions.
• Track remediation actions and drive permanent fixes and improvements.
• Identify recurring issues and support ongoing platform resilience improvements.
• Contribute to evolution of Major Incident Management processes and reporting.

Skills

Incident management

Stakeholder management

Communication

Leadership

Education

ITIL certification

Tools

ITIL framework

Job description

Thomson Keene is seeking an Incident Manager for a daily rate contract based in South Dublin. This hands-on role leads major incident response, coordinates cross-functional recovery, and communicates clearly to stakeholders during the incident lifecycle.

The ideal candidate has proven experience managing P1/P2 incidents in financial services, chairs incident bridge calls, and drives post-incident reviews to prevent recurrence. On-site presence is required three days per week in South Dublin.