Major Incident Manager - Tech Recovery & Stakeholder Lead

Stelfox IT Recruitment; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Stelfox IT Recruitment in Dublin is seeking an experienced Incident Manager to join a fast-paced technology environment on a hybrid model (3 days onsite). This 6-month rolling contract role requires ownership of major incidents and coordination of cross-functional technical teams.

The role leads incident triage, bridges, and rapid service restoration while ensuring clear stakeholder communications. Financial services exposure is highly desirable for this position.

Qualifications

• Hands-on experience as an Incident Manager / Major Incident Manager in a complex technology environment.
• Proven ability to lead critical production incidents and run technical bridge calls.
• Excellent stakeholder management and incident communications.
• Ability to stay calm and make decisions in high-pressure production environments.
• Experience coordinating multiple technical teams during service restoration.
• Exposure to Change Management and Financial Services experience is desirable.

Responsibilities

• Lead major incident triage and recovery activities.
• Manage incident bridges and coordinate technical teams.
• Drive incidents through to rapid service restoration.
• Provide clear, timely stakeholder communications.
• Coordinate IT, operations and business functions.
• Support root cause analysis and post-incident reviews.
• Identify improvements to incident management processes.
• Support Change Air Traffic Control activities as required.
• Work effectively in a high-pressure, regulated environment.
• Contribute to cross-functional change initiatives.

Skills

Incident management

Stakeholder management

Communication

Leadership

Change Management

Financial Services exposure

Job description

Stelfox IT Recruitment in Dublin is seeking an experienced Incident Manager to join a fast-paced technology environment on a hybrid model (3 days onsite). This 6-month rolling contract role requires ownership of major incidents and coordination of cross-functional technical teams.

The role leads incident triage, bridges, and rapid service restoration while ensuring clear stakeholder communications. Financial services exposure is highly desirable for this position.