Senior Growth PM, Self-Serve Platform

Intercom; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Intercom in Dublin is seeking a Growth Product Manager to own the self-serve existing business, driving retention, expansion, and adoption across thousands of paying customers. You will shape the roadmap and coordinate with product, lifecycle, data, and GTM teams to accelerate growth.

You will analyse funnels and customer signals, design end-to-end handoffs with sales, and run experiments that move growth. This role emphasizes impact, execution, and translating insights into scalable bets.

Qualifications

• Proven ability to own end-to-end growth initiatives from discovery to impact.
• Experience driving retention, expansion, and monetisation for product-led growth.
• Strong customer focus and problem-framing through research and data.

Responsibilities

• Own the self-serve growth book end-to-end from sign-up to renewal/expansion.
• Grow product adoption across the existing base and deepen platform usage.
• Design retention and expansion motions using in-product experiences and lifecycle messaging.
• Define clear handoffs between self-serve and sales; ensure right customer motion.
• Collaborate with product, design, data, lifecycle marketing, CS, and sales to remove friction in key journeys.
• Drive attach and adoption of new products/features across the self-serve base.
• Research and understand customers to build a prioritised roadmap and alignment.

Skills

Growth lifecycle

Retention expansion

Adoption

Customer focus

Research

Data fluency

Funnel analysis

Roadmaps

Product judgment

Cross-functional leadership

Job description

Intercom in Dublin is seeking a Growth Product Manager to own the self-serve existing business, driving retention, expansion, and adoption across thousands of paying customers. You will shape the roadmap and coordinate with product, lifecycle, data, and GTM teams to accelerate growth.

You will analyse funnels and customer signals, design end-to-end handoffs with sales, and run experiments that move growth. This role emphasizes impact, execution, and translating insights into scalable bets.