Senior Product Manager (Growth)

Intercom; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Intercom in Dublin is seeking a Growth Product Manager to own the self-serve existing business, driving retention, expansion, and adoption across thousands of paying customers. You will shape the roadmap and coordinate with product, lifecycle, data, and GTM teams to accelerate growth.

You will analyse funnels and customer signals, design end-to-end handoffs with sales, and run experiments that move growth. This role emphasizes impact, execution, and translating insights into scalable bets.

Qualifications

• Proven ability to own end-to-end growth initiatives from discovery to impact.
• Experience driving retention, expansion, and monetisation for product-led growth.
• Strong customer focus and problem-framing through research and data.

Responsibilities

• Own the self-serve growth book end-to-end from sign-up to renewal/expansion.
• Grow product adoption across the existing base and deepen platform usage.
• Design retention and expansion motions using in-product experiences and lifecycle messaging.
• Define clear handoffs between self-serve and sales; ensure right customer motion.
• Collaborate with product, design, data, lifecycle marketing, CS, and sales to remove friction in key journeys.
• Drive attach and adoption of new products/features across the self-serve base.
• Research and understand customers to build a prioritised roadmap and alignment.

Skills

Growth lifecycle

Retention expansion

Adoption

Customer focus

Research

Data fluency

Funnel analysis

Roadmaps

Product judgment

Cross-functional leadership

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Self-serve is where the majority of our customers start their journey, and the Growth team owns that journey end to end. This role owns the self-serve existing business: once a customer converts to paid, the account is yours - through every stage of its lifecycle, as it adopts more of the platform, grows its usage, and deepens its reliance on Fin. Your mandate is to grow the value of the self-serve base: drive expansion, strengthen retention, and accelerate adoption of Fin and our newest products across thousands of paying customers. You'll own a book of business, a roadmap, and a cross-functional motion that spans product, lifecycle, data, and go-to-market. It's a rare Growth remit with a clear number to move and a lot of room to build the motions that move it.

What will I be doing?

Own the self-serve existing business book. Own the remit end to end - from the moment a customer converts to the point they renew, expand, or leave - and be accountable for the net growth of that book. Grow Fin adoption. Get more customers using our AI Agent across the existing base, and help the customers who already use it automate more of their support. Defend and expand. Build the retention and expansion motions that grow the book - combining in-product experiences, lifecycle messaging, and a data/signal layer that flags which accounts need attention and when. Connect self-serve and sales. Design smooth, well-defined handovers between self-serve and sales in both directions, so the right customers get the right motion. Fix the key journeys. Partner with core product teams to remove friction on the journeys that matter most to self-serve customers - onboarding and activation, Fin setup and go-live, plan changes and expansion, billing and plan management. Land new products & features. Drive attach and adoption of new products & features across the self-serve base. Understand the customer. Deeply understand the customers you're serving through research, data, and direct interactions, and turn that understanding into a clear, prioritised roadmap you communicate to build alignment. Build and ship. Collaborate with engineers and designers to ideate, build, and ship solutions, and leverage AI to increase your efficiency and accelerate product development. Measure impact. Evaluate impact through quantitative and qualitative measures, own product quality, and model our company values and R&D principles in how you lead.

What skills do I need?

There is no minimum years of experience, and no need to have held the PM title. We care about your impact, drive, and potential - former founders, strategy & operations leaders, and consultants are as welcome as career PMs. The common thread is end-to-end ownership of a problem and the outcomes that follow.

We'll be looking for evidence you've applied and grown these skills:

• Growth and lifecycle expertise.
• You've owned retention, expansion, adoption, or monetisation for a self-serve or product-led business, and you know how to move those numbers.
• Sharp customer focus and problem framing.
• You get to the real customer problem through research, data, and direct conversations before deciding what to build.
• Strong data fluency.
• You're comfortable working with funnels, cohorts, and customer signals to find opportunity, size it, and measure impact - and you make decisions from evidence, not instinct.
• Compelling roadmaps.
• You build and communicate a roadmap that makes the what, when, and why obvious to everyone who needs to align behind it.
• Excellent product judgment.
• You balance customer needs, business impact, and technical constraints, and you know what to ship now versus later.
• Cross-functional leadership.
• You drive outcomes across product, design, engineering, data, lifecycle marketing, CS, and sales - influencing teams you don't…