Lead User Researcher

Meetborderless; Dublin; Hybrid; EUR 87,000 - 106,000; Full time

Benefits offered by this job

Hybrid work model

34 days annual leave

€1,200 learning budget

Private healthcare

Pension scheme

Wellbeing benefits

Job summary

Monzo in Dublin is seeking a Senior User Researcher to lead customer-focused research across our Ireland initiatives. You will collaborate with cross-functional teams and global researchers to identify key opportunities, run usability tests, and shape product experiences for a mobile-first bank.

The role emphasizes process setup, rigorous study design, and measurable impact on growth. You will influence decisions, mentor teammates, and advance our research function within a hybrid Dublin

Qualifications

• Hands-on experience with exploratory and evaluative qualitative research methods.
• Experience leading research in multidisciplinary teams and shaping product direction.
• Ability to run user testing in varied settings, including mobile-focused contexts.

Responsibilities

• Build and nurture a customer-obsessed research culture within the team.
• Collaborate with global researchers to deliver high-impact work for Ireland.
• Help hire researchers and potentially design and other roles.
• Champion research that informs product decisions across markets.
• Prioritise work based on user needs and impact on customers.

Skills

User research

Qualitative research

Quantitative research

Multidisciplinary teamwork

User testing

Storytelling & facilitation

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

Dublin | €86,700 - €105,570 + Incentive Awards tied to your performance + benefits

Our User Research Team:

We are currently a team of more than 30 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research.
you can find out more about how our design team thinks and operates by reading our Monzo Design blog.

You’ll play a key role by...

• Building and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs
• Helping hire other brilliant people (in research, and probably design and beyond)
• Collaborating with researchers across Monzo to identify and deliver the highest-impact work, while building a deep understanding of customers in Ireland and helping shape our growth there.
• Creating and working with international peers from a shared backlog of global opportunities, while championing research that helps us build great experiences for customers in Ireland.
• Prioritising ruthlessly based on user needs, opportunity size, and the insights that will have the biggest impact for customers across our markets, including Ireland.

We’d love to hear from you if…

• You have experience setting up research processes for the first time, and evolving your approach as circumstances change
• You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team
• You’ve got lots of hands‑on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up
• You're happy user testing on mobile. We’re a mobile-only bank.
• You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.
• You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you’re part of a team.
• You’re familiar with quantitative research and understand how user research help
  shape metrics and drive teams towards success.

What’s in it for you

€86,700 - €105,570 + Incentive Awards tied to your performance + benefits

This role will have a hybrid working model, based in our Dublin office

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

€1,200 learning budget each year to use on books, training courses and conferences

Private healthcare scheme

Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.