Senior German-Speaking Enterprise Servicing Lead

PayPal, Inc.; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Generous paid time off

Hybrid work model

Job summary

PayPal, Inc. in Ireland is seeking a German-speaking Sr Specialist, Enterprise Servicing to lead service delivery for enterprise clients, ensuring efficiency, consistency, and scalable support.

You will implement strategies to improve client satisfaction and reduce friction across servicing processes, influencing merchant trust and retention. You will join the Enterprise Servicing team, providing proactive and reactive support, coaching peers, and guiding clients on advanced product applications

Qualifications

• Fluency in verbal and written German.
• Experience delivering client-focused solutions that meet customer needs.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction.
• Creates and implements communication strategies that promote clarity and engagement.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.

Skills

German fluency

Client-focused

Microsoft Office

Looker/Tableau

Education

Bachelor's degree

Tools

Looker

Tableau

Job description

PayPal, Inc. in Ireland is seeking a German-speaking Sr Specialist, Enterprise Servicing to lead service delivery for enterprise clients, ensuring efficiency, consistency, and scalable support.

You will implement strategies to improve client satisfaction and reduce friction across servicing processes, influencing merchant trust and retention. You will join the Enterprise Servicing team, providing proactive and reactive support, coaching peers, and guiding clients on advanced product applications