Senior Fund Services Consultant - Client Experience Lead

Northern Trust; Limerick; On-site; EUR 70,000 - 100,000; Full time

Job summary

Northern Trust is recruiting for a Fund Administration professional to act as the primary client-facing partner for a portfolio of clients in Ireland. You will oversee fund accounting services, client queries, and KPI reporting, ensuring high-quality service delivery and strong cross-functional collaboration.

The role requires a third-level degree in accounting/finance, solid fund accounting experience, and excellent stakeholder management.

Qualifications

• The ideal candidate will be educated to third level in a relevant field (e.g. accounting, finance, economics or similar).
• Experience in Fund Accounting and regulatory knowledge is preferred.
• Strong client focus and ability to manage multiple stakeholders.

Responsibilities

• Be a primary point of contact for Northern Trust client(s) within the segment.
• Ensure excellence in communication, responsiveness and resolutions of client queries and issues.
• Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties.
• Building stable relationships with clients and internal departments to support key interactions and escalation.
• Represent NT across service discussions for Fund accounting, Financial Reporting and Expenses.
• Where required, may manage directly a team of professionals across cross-product areas.
• Contribute to build out and development of the operating model within Fund Services in EMEA.
• Maintain service quality delivered to clients at an excellent standard.
• Support coordination and delivery of key service reviews and due diligence with the client.
• Escalate issues and provide progress updates to Senior Management.

Skills

Client focus

Regulatory knowledge

Project management

Planning & organisation

Work under pressure

Numerical skills

Initiative

Communication skills

Leadership

Relationship building

Education

Bachelor's degree in accounting/finance/economics

Tools

Fund accounting systems

Job description

Northern Trust is recruiting for a Fund Administration professional to act as the primary client-facing partner for a portfolio of clients in Ireland. You will oversee fund accounting services, client queries, and KPI reporting, ensuring high-quality service delivery and strong cross-functional collaboration.

The role requires a third-level degree in accounting/finance, solid fund accounting experience, and excellent stakeholder management.