Senior Deal Desk Analyst - Dublin

WinsAbove; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Datadog, a leading observability platform, seeks a Senior Deal Desk Analyst in a hybrid Dublin role. You will support the global sales team with quoting, pricing, and deal structuring while negotiating with customers as needed and coordinating with legal, contracts, and finance functions.

You will leverage SF, CPQ, and Excel to ensure compliant, customer-focused solutions, driving revenue and upholding internal controls in a fast-growing environment.

Qualifications

• 4+ years in Deal Desk for SaaS companies.
• Experience with licensing and pricing models.
• Ability to negotiate and resolve customer issues.

Responsibilities

• Develop knowledge of Datadog’s licensing and pricing models to support deal quoting for global sales.
• Negotiate deals directly with customers as needed.
• Collaborate cross-functionally with legal, contracts, sales operations, order management, revenue, finance and product management.
• Serve as a point of contact for Sales on deal pricing matters.
• Ensure adherence to internal controls, processes and business rules.
• Resolve customer satisfaction issues after deal execution.

Skills

Deal structuring

SaaS deal quoting

Negotiation

Cross-functional collaboration

Data-driven

Analytical thinking

Attention to detail

Communication skills

Multitasking

Problem solving

Tools

Salesforce

CPQ

MS Excel

Job description

As a Senior Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams
• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules

Who You Are:

• Experienced in 4+ years of Deal Desk experience
• Confident in deal structuring/quoting complex SaaS transactions for a fast-growing global company
• Knowledgeable of revenue recognition principles
• Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
• Strong in your attention to detail and communication skills
• Able to work independently and multi-task in fast paced, high pressure environment
• Data-driven with strong quantitative skills
• Analytical with the ability to approach a problem from multiple perspectives

Bonus Points:

• Experience with Salesforce and CPQ
• Advance level with MS Excel or similar.

Benefits and Growth

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Pet adoption assistance and insurance program
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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