Senior Data & Storage Reliability Engineering Lead

Servicenow; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking an experienced Sr Manager for the Data&Storage Reliability Engineering team. This leader will drive engineering excellence across prevention engineering, reliability engineering, observability, incident learnings, diagnostics, automation, capacity planning, and platform risk reduction in large‑scale SaaS production environments.

You will lead a team responsible for identifying recurring production patterns, turning incident learnings into durable improvements,

Qualifications

• 10+ years in database engineering, reliability engineering, or large‑scale SaaS operations.
• 4+ years of engineering leadership, including cross‑functional teams.
• Experience leading Reliability/Platform teams and improving observability.
• Strong knowledge of database tech, OS performance, distributed systems, and cloud.
• Ability to translate production data into prioritized engineering work.
• Experience with AI-enhanced anomaly detection or automation is a plus.

Responsibilities

• Define and execute strategy for prevention, reliability, observability, and risk reduction.
• Turn incident learnings and platform telemetry into durable engineering improvements.
• Lead collaboration with SWAT, Production Engineering, and other teams.
• Improve observability, diagnostics, automation, and guardrails.
• Develop metrics, RCA processes, and action plans for recurring issues.
• Build and grow a world‑class reliability engineering team.

Skills

Leadership experience

Strong communication

Problem solving

Database engineering

Observability

Cloud-native architectures

Distributed systems

Automation

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Observability platforms

Telemetry systems

Linux production environments

Database technologies

Job description

ServiceNow is seeking an experienced Sr Manager for the Data&Storage Reliability Engineering team. This leader will drive engineering excellence across prevention engineering, reliability engineering, observability, incident learnings, diagnostics, automation, capacity planning, and platform risk reduction in large‑scale SaaS production environments.

You will lead a team responsible for identifying recurring production patterns, turning incident learnings into durable improvements,