Senior Customer Success Manager - Cloud, AI/ML Solutions

Crusoe Energy Systems; Ireland; On-site; EUR 65,000 - 110,000; Full time

Benefits offered by this job

Health & wellbeing

Time away

401(k) match

Mental wellness

Job summary

Crusoe Energy Systems is seeking a Senior Customer Success Manager with deep cloud, AI and ML expertise to maximize client value and guide them through technical challenges.

You will act as the bridge between clients and our technical teams, deliver training, drive success metrics, and advocate for customers through case studies while supporting sustainability goals in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Engineering, or related field; advanced degree preferred.
• Strong background in cloud computing, AI, ML.
• Experience in customer success, technical account management, or similar roles in tech.

Responsibilities

• Develop and maintain long-lasting customer relationships and understand needs.
• Advocate for customers via case studies highlighting successes.
• Bridge between clients and technical teams for aligned goals.
• Provide technical guidance for implementing and optimizing cloud AI/ML solutions including Kubernetes.
• Monitor performance, review progress, and report ROI.
• Coordinate with product and engineering to define customer journeys.
• Deliver training sessions and workshops on products.
• Address and resolve customer concerns to maintain satisfaction.

Skills

Customer success

Relationship building

Technical aptitude

Education

Bachelor's degree in Business, Engineering, or related field

Advanced degree preferred

Tools

Kubernetes

Cloud platforms

Job description

Crusoe Energy Systems is seeking a Senior Customer Success Manager with deep cloud, AI and ML expertise to maximize client value and guide them through technical challenges.

You will act as the bridge between clients and our technical teams, deliver training, drive success metrics, and advocate for customers through case studies while supporting sustainability goals in a fast-paced environment.