Senior Cloud HPC Engineer — 24/7 On-Call

Crusoe; Dublin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Pension contributions

Private health insurance

Dental insurance

Income protection

Life assurance

Zusammenfassung

Crusoe Cloud is revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you are the main technical contact, enabling customers to leverage Crusoe Cloud for AI workloads, physics simulations, and bio computations.

You will impact our mission by delivering reliable support and enabling productive research across a global customer base. You will collaborate with SRE, Networking and Storage teams, sustain high CSAT, and contribute to

Qualifikationen

• Bachelor's degree or 4+ years of equivalent technical experience.
• Proficient Linux CLI and scripting capabilities.
• 5+ years in a customer support role within cloud/storage/networking.
• Experience with Kubernetes, Slurm, Terraform and monitoring tools.

Aufgaben

• Provide exceptional technical support to customers via Zendesk with SLAs and high CSAT.
• Participate in 24/7 on-call rotation for critical issues.
• Diagnose and resolve VM, hardware, and scaling issues using CLI and internal tools.
• Manage alert triage, maintenance windows, and node delivery testing.
• Collaborate with SRE, Networking and Storage teams from triage to RCA.
• Follow global team processes for tickets and handoffs.
• Create onboarding materials, knowledge base docs, and SOPs.

Kenntnisse

CLI Linux

Public Cloud Knowledge (AWS/Azure/GCP)

Communication skills

HPC Technologies (Infiniband, RDMA, Ro

Ausbildung

Bachelor's degree in IT, Computer Science, Engineering, or related field

Tools

Kubernetes

Slurm

Terraform

Grafana

Git

Jobbeschreibung

Crusoe Cloud is revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you are the main technical contact, enabling customers to leverage Crusoe Cloud for AI workloads, physics simulations, and bio computations.

You will impact our mission by delivering reliable support and enabling productive research across a global customer base. You will collaborate with SRE, Networking and Storage teams, sustain high CSAT, and contribute to