Senior AI Cloud Success Manager

US Health Partners, LLC; Leinster; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Pension contributions

Private health & dental insurance

Income protection

Life insurance

Job summary

Crusoe is seeking a highly motivated Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is a full-time position aimed at maximizing client value and guiding deployments.

You will work with product and engineering to define customer journeys, deliver training, and advocate for customers while staying ahead of industry trends and regulatory changes.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• Proven experience in customer success, technical account management, or similar role.
• Strong communication and presentation skills; ability to explain complex concepts.

Responsibilities

• Develop and maintain long-lasting customer relationships.
• Advocate for customers through case studies.
• Serve as technical liaison between clients and engineering teams.
• Provide guidance for cloud-based AI/ML deployments including Kubernetes.
• Monitor performance and report ROI to stakeholders.
• Coordinate with product and engineering to map customer journeys.
• Stay updated on industry trends and regulatory changes.
• Deliver training on products and benefits to customers.
• Resolve customer issues to ensure satisfaction and retention.

Skills

Communication skills

Relationship building

Adaptability

Technical proficiency

Education

Bachelor’s degree in Business, Engineering, or related field

Advanced degree preferred

Tools

Kubernetes

Cloud platforms

Job description

Crusoe is seeking a highly motivated Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is a full-time position aimed at maximizing client value and guiding deployments.

You will work with product and engineering to define customer journeys, deliver training, and advocate for customers while staying ahead of industry trends and regulatory changes.