Senior Client Services Account Manager – Securities Services

Testing Site - JPMC; Dublin; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Testing Site - JPMC in Ireland seeks a client-focused CSAM for Securities Services. The role acts as the primary escalation point for day-to-day client issues while handling project work and ad-hoc requests to support business growth.

You will manage a diverse client portfolio, collaborate across Sales, Operations, Onboarding, Product and Technology, and strive to deliver best-in-class service with measurable KPIs and proactive improvements.

Qualifikationen

• Experience in dealing with complex/demanding client organizations and building strong client relationships.
• Ability to influence and manage across a large virtual team at all levels.
• Capable of solving problems in dynamic situations with input from multiple stakeholders.
• Ability to plan, organise, and multitask under pressure.
• Attention to detail and commitment to quality in tasks.

Aufgaben

• Oversee a portfolio of asset manager clients within Securities Services.
• Ensure exceptional service levels for clients and manage their expectations in coordination with business partners.
• Serve as the key contact and escalation point for clients, key stakeholders, and the business for all service-related matters.
• Resolve complex client issues promptly and effectively with minimal impact, often requiring cross-functional collaboration across departments like Sales, Operations, Onboarding, Product, and Technology to secure business alignment and meet client needs
• Establish and manage a governance process covering all products that incorporates appropriate measurement and monitoring of service levels, utilizing KPIs and RAG ratings
• Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviours
• Ensure accurate and timely fee billing for all products
• When the need arises, define and manage a remediation project to address any areas where service is no longer meeting client expectations
• In this influential role, you will act as the client advocate across the business, driving impactful change and ensuring client needs are at the forefront of decision-making processes.
• Ability to engage in direct client communication as appropriate and broker successful outcomes to difficult and complex issues. Communicate clearly, concisely, and efficiently.

Kenntnisse

Client management

Communication

Problem solving

Planning & organising

Attention to detail

Leadership

Proactive

Knowledge of securities services

Diversity awareness

Risk awareness

Self-reliant

Strong work ethic

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Jobbeschreibung

Testing Site - JPMC in Ireland seeks a client-focused CSAM for Securities Services. The role acts as the primary escalation point for day-to-day client issues while handling project work and ad-hoc requests to support business growth.

You will manage a diverse client portfolio, collaborate across Sales, Operations, Onboarding, Product and Technology, and strive to deliver best-in-class service with measurable KPIs and proactive improvements.