Senior Chargeback & Disputes Specialist

Ryanair - Europe's Favourite Airline; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Travel benefits

Pension & benefits

Life assurance

Leave and flexible benefits

Cycle to Work

Career progression

Job summary

Ryanair is recruiting a Senior Chargeback Administrator to join Europe’s largest airline group in Dublin. You will process daily chargeback files, review eligibility for representment, and maintain documentation for disputes.

Ideal candidates have 12+ months in a chargeback admin role, experience with Skyspeed, Navitaire and Zendesk, and strong Excel/Word skills with excellent written and verbal English. Competitive salary and travel benefits are offered.

Qualifications

• 12+ months in a chargeback admin role.
• Knowledge of Ryanair systems Skyspeed, Navitaire and Zendesk.
• Excellent analytical and problem-solving skills.
• Experience of Microsoft Excel and Word.
• Fluency in English with excellent written and verbal communication skills.
• High degree of initiative and strong interpersonal skills.

Responsibilities

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Prepare documentation for defending chargeback disputes.
• Maintain knowledge of card scheme rules and timelines.
• Liaise with fraud team on fraudulent cases.
• Provide detailed reports of chargebacks and status updates.
• Monthly reconciliations between chargebacks, updates and bank accounts.
• Ad-hoc duties as assigned by Chargeback Team lead.

Skills

Chargeback administration

Analytical skills

Interpersonal skills

English communication

Initiative

Team collaboration

Tools

Skyspeed

Navitaire

Zendesk

Excel

Word

Job description

Ryanair is recruiting a Senior Chargeback Administrator to join Europe’s largest airline group in Dublin. You will process daily chargeback files, review eligibility for representment, and maintain documentation for disputes.

Ideal candidates have 12+ months in a chargeback admin role, experience with Skyspeed, Navitaire and Zendesk, and strong Excel/Word skills with excellent written and verbal English. Competitive salary and travel benefits are offered.