Senior Chargeback Admin

Ryanair Group Holdings; Swords; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Discounted travel

Pension scheme

Death in service

Annual leave 20→22→25 days

Unpaid leave options

Cycle to work

Career progression

Job summary

Ryanair Group Holdings in Ireland seeks a Senior Chargeback Administrator to join Europe’s largest airline group. You will process daily chargeback files, review eligibility for representment, and liaise with the fraud team to resolve disputes.

Excellent analytical and communication skills are essential to maintain reports and ensure compliance. With benefits including pension contributions, travel discounts, and generous leave, you’ll join a dynamic team supporting growth across revenue

Qualifications

• 12+ months working in a chargeback admin role.
• Knowledge of Ryanair systems including Skyspeed, Navitaire and Zendesk.
• Excellent analytical and problem-solving skills are essential.

Responsibilities

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Collect, prepare documentation defending chargeback disputes.
• Adhere to and maintain knowledge of card scheme rules and timelines.
• Liaise with fraud team on fraudulent cases.
• Maintain and provide detailed reports of all chargebacks and status updates.
• Monthly reconciliations between chargebacks and bank accounts.
• Ad-hoc duties as assigned by Chargeback Team lead.

Skills

Chargeback administration

Analytical skills

Excel

English proficiency

Communication

Tools

Skyspeed

Navitaire

Zendesk

Microsoft Word/Excel

Job description

Ryanair, over our 40 year history has grown to become Europe's largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Job Description

Ryanair are currently recruiting for aSenior Chargeback Administratorto join Europe's largest airline group

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.

Duties include:

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Collect, prepare necessary documentation necessary defending chargeback dispute.
• Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
• Liaise with fraud team with respect to fraudulent cases
• Maintain and provide detailed reports of all chargeback received and status update.
• Monthly reconciliations between chargebacks received, updates and bank accounts
• Ad-hoc duties as assigned by Chargeback Team lead

Qualifications

• 12+ months working in a similar Chargebackadmin role.
• Knowledge of Ryanair systems including Skyspeed, Navitaire and Zendesk.
• Excellent analytical and problem-solving skills are essential.
• Experience of Microsoft Excel and word essential.
• Fluency in English with excellent written and verbal communication skills.
• High degree of initiative and strong interpersonal.

Additional Information

• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5% or €5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

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