Senior Benefits Operations Specialist - Remote (Ireland)

Zscaler; Ireland; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In-office perks

Job summary

Zscaler is seeking a Senior Benefits Operations Specialist to join our remote team in Ireland. You will lead enrollment, leaver processing and life events while ensuring data integrity across benefit providers and payroll systems.

You will collaborate across People Operations to resolve complex inquiries, document SOPs, and optimize benefits administration in a fast-paced SaaS environment.

Qualifications

• Demonstrate proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Demonstrated curiosity and active exploration of AI tools.
• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals.
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation.

Responsibilities

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge.
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers.
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options.
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing.

Skills

AI usage

Curiosity about AI

Advanced Excel

Data auditing

Education

Bachelor’s degree in HR/Business or related field

Equivalent practical experience

Tools

Workday HRIS

Payroll systems

Benefit vendor portals

Job description

Zscaler is seeking a Senior Benefits Operations Specialist to join our remote team in Ireland. You will lead enrollment, leaver processing and life events while ensuring data integrity across benefit providers and payroll systems.

You will collaborate across People Operations to resolve complex inquiries, document SOPs, and optimize benefits administration in a fast-paced SaaS environment.