Senior AVP, Investor Relations & Client Operations

Quest Recruitment; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

Quest Recruitment is seeking an experienced Investor Relations professional to join an international fund administration group as an Assistant Vice President. This senior role involves managing key client relationships, overseeing operational delivery and leading a team to maintain high service standards.

You will collaborate with AML, Treasury, Fund Accounting and Compliance, drive continuous improvements, support system enhancements and contribute to wider departmental initiatives.

Qualifications

• 6+ years' experience within Investor Relations, Investor Services, Transfer Agency or a similar function.
• Strong knowledge of investor servicing, capital activity and fund administration processes.
• Excellent client relationship management and communication skills.
• Proven leadership and people management experience.

Responsibilities

• Manage and develop strong client relationships, acting as a senior point of contact and escalation point for Investor Relations matters.
• Oversee the team's daily workflow, ensuring deadlines, controls and service standards are consistently met.
• Ensure capital transactions and NAV-related processes are completed accurately and efficiently.
• Oversee investor and client reporting, ensuring information is accurate and distributed within agreed timelines.
• Ensure operational procedures and best-practice guidelines are consistently followed.
• Work closely with internal stakeholders including AML, Treasury, Fund Accounting, Compliance and Internal Audit.
• Represent Investor Relations at client meetings, on-site visits and auditor engagements.
• Lead regular team meetings and communicate operational updates and key initiatives.
• Identify and implement process improvements across the Investor Relations function.
• Provide coaching, guidance and support to team members, helping to develop the team's technical and operational capabilities.
• Support the implementation of system enhancements and process changes.
• Assist with recruitment and interviewing of new team members.
• Conduct performance reviews and contribute to the ongoing development of the team.
• Represent Investor Relations at management meetings and contribute to wider departmental initiatives.

Job description

Quest Recruitment is seeking an experienced Investor Relations professional to join an international fund administration group as an Assistant Vice President. This senior role involves managing key client relationships, overseeing operational delivery and leading a team to maintain high service standards.

You will collaborate with AML, Treasury, Fund Accounting and Compliance, drive continuous improvements, support system enhancements and contribute to wider departmental initiatives.