Sea Freight Forwarder

AIT Worldwide Logistics; Dublin; On-site; EUR 42,000 - 62,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Sea Freight Forwarder to coordinate and manage sea freight shipments, ensuring high levels of customer service and end-to-end transportation efficiency. You will collaborate with customers, carriers, agents and internal teams to meet service levels and cost targets.

The position involves handling documentation, customs clearance, invoicing, and RFQ preparation, with exposure to regulatory and safety requirements.

Qualifications

• Experience coordinating sea freight shipments and related documentation.
• Strong customer service focus with attention to service levels.
• Familiarity with customs clearance and regulatory requirements.
• Ability to work with carriers, clients and internal teams.

Responsibilities

• Coordinate and manage sea freight shipments from booking to delivery.
• Prepare and handle operational and administrative documentation.
• Respond to customer inquiries and provide timely updates.
• Receive and book shipments with carriers and agents.
• Operate IT systems (e.g., CargoWise) for bookings and invoicing.
• Assist with pricing RFQs and quotations.
• Ensure compliance with legal and company standards.
• Handle dangerous goods shipments where applicable.

Skills

Customer service

Documentation

Sea freight knowledge

Carrier coordination

Tools

CargoWise

Job description

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

As a Sea Freight Forwarder, you will coordinate and manage sea freight shipments while ensuring a high level of customer service and smooth end-to-end transportation. You will work closely with customers, carriers, agents, and internal stakeholders to ensure shipments are executed in line with agreed service levels, procedures, and cost parameters. The role also involves maintaining accurate operational documentation, proactively resolving issues, and contributing to departmental and company performance objectives.

Responsibilities

• Understanding of Customer Requirements and ensuring the delivery of first-class customer service
• Planning, arranging, monitoring and controlling Sea Freight shipments and the completion of all associated documentation (operational and administrative)
• Immediate non-conformity handling assuring product safety and customer satisfaction
• Receiving bookings from Clients/Agents
• Making bookings with Carriers
• Operation of the company’s IT systems (incl. CargoWise)
• Timely and accurate generation of Sales Invoicing and the processing of costs (accruals & purchase invoices)
• Customs Clearance
• Pricing RFQ’s & Preparation of Quotations
• Timely and effective response to general inquiries and queries
• Compliance with all Legal, Regulatory and Company standards
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Provide Holiday/Absence cover when required