Air Freight Forwarder

cargo-partner; Dublin; On-site; EUR 30,000 - 50,000; Full time

Job summary

cargo-partner is seeking an experienced Air Freight Forwarder to join our Dublin operations team. In this role, you will manage air freight shipments, ensuring timely updates for clients and compliance with customs procedures.

The ideal candidate will have a minimum of 2 years of air freight experience and a strong customer service focus, as well as proficiency in relevant software tools. Join us in delivering exceptional logistics solutions!

Qualifications

• Preferably 2+ years Air freight Export or Import experience.
• High competency in handling Air cargo shipments.
• Knowledge of Customs Procedures.

Responsibilities

• Handle day-to-day business cases in the area of air cargo shipments.
• Organize export customs clearance and dispatching of shipments.
• Interface with customers/agents and provide updates on shipment status.

Skills

Air freight Export/Import experience

Customer service skills

Handling Air cargo shipments

Knowledge of Customs Procedures

Education

Degree level education (ideally)

Tools

CARGO Wise

Thyme

Job description

Are you an experienced Air Freight Forwarder looking for a career with a growing global business? For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner, having strengthened our global position by joining the Nippon Express Group.

We are recruiting an Air Freight Forwarder with knowledge of Export and preferably Import to join our operations team in Dublin where you will work within our Air freight team to manage day-to-day business cases for export/import shipments, liaise with our clients keeping them updated on the status of their goods, as well as issue and monitor all the relevant transport/clearance documents. Providing a first class customer service experience your role is a highly pivotal position within the business, upholding our exemplary standards and safeguarding the timely export of all air freight.

Responsibilities

• Handle day-to-day business cases in the area of air cargo shipments in accordance with the procedures for dispatching and delivering
• Organize the admission of the shipments into the customs warehouse, export customs clearance, loading into the aircraft and the dispatching of shipments
• Interface with customers / agents to take booking; coordinate shipments; troubleshoot issues; and provide updates on service disruptions etc.
• Maximise profit and minimise costs; ensure accurate Cost and Revenue estimates are made against job ensuring that the credit control policy is maintained at all times
• Make rate offers to customers and partners where applicable
• Communicate with clients on the status of their shipment
• Use your knowledge and expertise to think outside the box to resolve potential shipment delays
• Interact with our business partners across the cargo-partner network, agents, shipping carriers and customs bodies
• Strengthen relationships with existing house accounts
• Understand customers’ business and strategy and our role with the customer

Desired skills/experience

• Preferably 2+ years Air freight Export or Import experience
• Great customer service skills
• High competency in handling Air cargo shipments
• Knowledge of Customs Procedures
• Experience in software CARGO Wise and Thyme – IT beneficial
• Knowledge and experience of Good Distribution Practice GDP, Aviation Cargo Security and Dangerous Goods Preferred
• An enthusiastic, positive, team focused attitude
• You thrive in a busy and fast paced environment
• Open to learning new tasks and developing your career
• A passion for transport and logistics
• Ideally educated to degree level