Scheduling Manager - Healthcare

Comfort Homecare; Clane; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

Comfort Homecare is seeking an experienced Operations Manager to lead our scheduling team and support local branches across Ireland. You will oversee a team of eight, ensuring evening and weekend coverage while driving efficiency and service quality.

The role focuses on strategic leadership, reporting, and process improvement to support future growth. Experience in home care or healthcare operations and strong CRM skills are essential.

Qualifications

• Minimum 3 years' experience in managing or supervising teams.
• Previous experience in home care or healthcare operations is preferred.
• Rota management or workforce planning experience is required.
• Committed to client dignity and supporting staff.
• High level of proficiency in the One Touch CRM platform.
• Calm and decisive under pressure.

Responsibilities

• Direct day-to-day leadership of the team and ensure service standards.
• Collaborate with Branch Managers to ensure adequate cover and scheduling.
• Maintain On-Call records and escalate risks when needed.
• Develop and monitor reporting tools for visibility of activity.
• Support staff during high pressure situations and drive process improvements.
• Ensure smooth operation when not present and standardise procedures.

Skills

People management

Rota management

Stakeholder management

Calm under pressure

Team leadership

CRM proficiency

Tools

One Touch CRM

Job description

Do you have experience within Homecare or Healthcare scheduling and are you looking for a growing business where you can make a real difference?

You will be joining a growing team in a new position that will set Comfort Homecare up for future growth and you will be central to how we manage our Healthcare Assistants time, supporting local branches as needed and most importantly ensuring that all our clients get the service they need.

Local branches manage their scheduling day to day, your team of currently 8 will mainly provide cover for evenings and weekends. You will be working primarily a strategic manager and bringing your experience of leading successful teams to improve our service.

Team Leadership & Management

• Day to day leadership of team members.
• Stakeholder management, reporting to C‑Suite and responsible for the strategic direction of the on‑call function.
• Build upon our existing reporting tools to allow for clear visibility of all activity.
• Regular 1:1's, identifying training gaps and developing your team members.
• Work with our training manager and L&D team to ensure skills are uniform across your team.
• Support team members during high pressure situations.
• Review, standardise and improve processes where possible.
• Establish the framework to ensure smooth running of the function when you are not present.

Operational Management

Ensure all scheduled calls are covered.

• Work closely with Branch Managers to ensure that cover is in-place.
• Manage rotas and address gaps.
• Maintain On Call records, reporting and escalates risk as needed.
• Support both Health Care Assistants and Clients families to ensure all calls are completed to the highest standards.
• Review any new technology that may assist or improve the function.

What You Will Bring

• Minimum 3 years' experience in managing or supervising teams.
• Previous experience in home care or healthcare operations.
• Rota management or workforce planning.
• Committed to client dignity and supporting staff.
• High level of proficiency in the One Touch CRM platform.
• Calm and decisive under pressure.

Nice to have

• High level of proficiency in the One Touch CRM platform.
• Previous experience in home care or healthcare operations.

This role is central to the smooth running of our service. The successful candidate will ensure no client is left without care and no member of staff is without support.

Comfort Homecare is a family run, Irish home care provider with a strong Client centred ethos. We pride ourselves on quality, reliability and a strong growth forecast.

Applications are invited from experienced professionals who share our values and commitment to quality home care.

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