Sales Support

Simon Brien Bradley; Ennis; On-site; EUR 26,000 - 38,000; Full time

Job summary

Sherry FitzGerald McMahon in Ennis, Co. Clare, invites applications for a Sales Support to join our team. You will provide excellent customer service, handle sales administration, and support the office to ensure smooth day-to-day operations.

Responsibilities include handling phone and email queries, arranging viewings, keeping records in AC/RPS, preparing floor plans and brochures, and assisting with weekend viewings. A driven, organised person with good communication will thrive.

Qualifications

• Minimum 1 years' experience in sales or customer service.
• Ability to work on own initiative and meet deadlines.
• Strong communication, customer service and organisational skills.
• Full clean driving licence and access to a car.

Responsibilities

• Provide excellent customer service and represent the Sherry Fitz Way.
• Deliver sales support to ensure efficient day-to-day operations.
• Answer phone and email queries, arrange viewings, surveys, buyer calls, and financial services appointments.
• Record all enquiries accurately and keep AC/RPS up to date.
• Liaise with team members to provide up-to-date property information.
• Cover branch operations across other branches during holidays.
• Prepare floor plans, measure-ups and brochures with the sales team.
• Support branch to achieve sales targets and assist on office projects.
• Abide by PSRA guidelines.

Skills

Customer service

Sales support

Communication

Organisational skills

Time management

Driving licence

Car access

Tools

AC/RPS

Job description

Sherry FitzGerald McMahon has an exciting opportunity for a Sales Support to join our team in Ennis, Co. Clare.
Role & Responsibilities

• Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
• Responsible for providing sales support and assistance to the overall office to ensure the efficient and smooth running of the day to day business and requirements.
• Dealing with incoming phone and email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
• Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
• Liaise with relevant team members within the office to ensure they have up to date and relevant information for all property files.
• Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
• Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
• Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
• Assist with any office projects as required.
• Abide by the PSRA guidelines.

Knowledge And Understanding Of The Following Processes

• Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre- paid advertising.
• Understand the process for inputting all charges relating to a property on AC/RPS e. photographer, advertising, brochure, boards etc.
• Support with the preparation of MA kits.
• Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals.
• Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/ RPS.
• Understand the process for preparing & distributing market share reports.
• Understand the process for advertising and ordering photos from Mediapro.
• Be familiar with the process for updating all window displays & mood media screens.
• Be familiar with the process for preparing newspaper advertising in AC/RPS.
• Support Negotiators and Part time viewers in all preparations for Saturday viewings.

The Successful Candidate Will Have

• Minimum 1 years' experience working in a sales or customer service environment.
• An ability to work on own initiative and to deadlines essential.
• Strong communication, customer service and organisational skills.
• A full clean driving licence and access to a car.