Sales Support

Sherry FitzGerald Limited; Ennis; On-site; EUR 26,000 - 34,000; Full time

Job summary

Sherry FitzGerald McMahon in Ennis, Co. Clare, is seeking a Sales Support to join our team. The role focuses on delivering excellent customer service, supporting the sales team, and ensuring smooth day-to-day office operations.

You will handle phone and email queries, arrange viewings, coordinate with colleagues, and assist with MA kits and brochure production. A full driving licence and the ability to work to deadlines are essential.

Qualifications

• Minimum 1 year experience in sales or customer service.
• Ability to work on own initiative and meet deadlines.
• Strong communication and organisational skills.
• Full clean driving licence and access to a car.

Responsibilities

• Provide excellent customer service and represent the Sherry Fitz Way in all dealings.
• Provide sales support to the office to ensure smooth day-to-day operations.
• Handle incoming phone and email queries for viewings, surveys, buyer calls and appointments.
• Record enquiries accurately in AC/RPS.
• Liaise with team members to ensure up-to-date property information.
• Cover branch operations across other branches during holidays.
• Complete floor plans, measure ups and brochure writing with the sales team.
• Assist with Saturday viewings and MA-related preparations.
• Abide by PSRA guidelines.

Skills

Customer service

Communication

Organisational skills

Deadline-driven

Job description

Sherry FitzGerald McMahon has an exciting opportunity for a Sales Support to join our team in Ennis, Co. Clare.

Role & Responsibilities:

• Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
• Responsible for providing sales support and assistance to the overall office to ensure the efficient and smooth running of the day to day business and requirements.
• Dealing with incoming phone and email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
• Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
• Liaise with relevant team members within the office to ensure they have up to date and relevant information for all property files.
• Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
  
• Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
• Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
• Assist with any office projects as required.
• Abide by the PSRA guidelines.

Knowledge and understanding of the following processes:

• Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre- paid advertising.
• Understand the process for inputting all charges relating to a property on AC/RPS e. photographer, advertising, brochure, boards etc.
• Support with the preparation of MA kits.
• Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals.
• Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/ RPS.
• Understand the process for preparing & distributing market share reports.
• Understand the process for advertising and ordering photos from Mediapro.
• Be familiar with the process for updating all window displays & mood media screens.
• Be familiar with the process for preparing newspaper advertising in AC/RPS.
• Support Negotiators and Part time viewers in all preparations for Saturday viewings.

The successful candidate will have:

• Minimum 1 years' experience working in a sales or customer service environment.
• An ability to work on own initiative and to deadlines essential.
• Strong communication, customer service and organisational skills.
• A full clean driving licence and access to a car.