Sales & Order Operations Specialist — 10% Commission

CPM Ireland; Ireland; On-site; EUR 26,000 - 28,000; Full time

Benefits offered by this job

Discounted Health Insurance

Company pension plan

IVF Support Policy

Enhanced Maternity & Paternity Pay

Bike to Work Scheme

Employee Assistance Program

Employee Referral Payment Scheme

Job summary

CPM Ireland is seeking an Operations Resource to support the Electric Ireland account. The role handles the full lifecycle of Electric Ireland sales on internal platforms, ensuring accuracy and efficiency within SLAs.

Key tasks include processing orders, reporting, and quality calls to confirm details. You will work with the sales team to maximise conversions and own the pipeline from receipt to connection, delivering value and service excellence.

Qualifications

• At least 12 months in a fast-paced operations or admin role.
• Advanced ability in Microsoft Office applications (Excel, Word, PowerPoint).
• Ownership of a process or workstream to deliver autonomy.
• Ability to work in a team and on own initiative.
• Comfortable liaising with customers by phone and customer-centric.

Responsibilities

• Process all assigned sales orders accurately and on time daily, weekly, and monthly.
• Maintain daily report of orders and provide on-demand updates for stakeholders.
• Ensure compliance in sales processing and reporting.
• Complete quality calls with customers to confirm order details.
• Own the sales pipeline from receipt to connected, ensuring 100% connection rate.
• Collaborate with the sales team to maximise returns on sales received to connected.
• Identify opportunities to add value and enhance service.

Skills

Sales order processing

Customer communication

Ownership of process

Team collaboration

Autonomy

Time management

Tools

Excel

Word

PowerPoint

Job description

CPM Ireland is seeking an Operations Resource to support the Electric Ireland account. The role handles the full lifecycle of Electric Ireland sales on internal platforms, ensuring accuracy and efficiency within SLAs.

Key tasks include processing orders, reporting, and quality calls to confirm details. You will work with the sales team to maximise conversions and own the pipeline from receipt to connection, delivering value and service excellence.