Sales Operations Coordinator

CMS Distribution; Kiltimagh; On-site; EUR 36,000 - 48,000; Full time

Job summary

CMS Distribution seeks a proactive Sales Operations Administrator to support the sales team and drive efficient processes. You will handle quotations, orders, despatch and invoicing end-to-end, liaising with customers and internal teams to maintain accuracy and SLA compliance.

You will manage the sales ops mailbox, supply product information for live websites, maintain customer reports, and assist with price lists and SAP data to ensure smooth order processing.

Responsibilities

• Provide end-to-end quotation, sales order, despatch and invoice processing efficiently and accurately.
• Liaise daily with external customers and internal departments (customer service, finance, sales) by email/phone to resolve system and customer issues within SLA.
• Manage the sales ops mailbox and assign tasks to ensure smooth operation.
• Provide product information for customer websites (datasheets, images) to support live sales.
• Maintain customer reports and ensure vendor price lists and price support programs are correct across SAP.
• Support Account Managers with customer codes and price feeds, and ensure accurate records in CMS.
• Assist with consigned customer invoicing by accessing portals and coordinating with internal/external teams to resolve issues before invoicing.
• Assist with any ad-hoc duties for key customers.

Job description

Job Purpose Summary

This role is responsible in providing an effective and efficient sales support function to the sales team, enabling them to proactively drive sales and the business forward.

This role will also liaise and maintain good working realtionships with the various customers that are supported by the team.

Role Responsibilities

• Undertake all functions required to ensure the provision of an efficient and accurate quotation, sales order, despatch and invoice process from end to end
• Liasing daily with external customers and internal departments such as customer service, finance, sales via email and telephone in order to investigate and resolve system and customer issues while adhearing to strict SLA’s
• Daily management of the sales ops mailbox assigning tasks accordingly
• Liaising with customers in relation to resolving any queries relating to the sales order end to end process whilst delivering first class professional and supportive experience
• Production, maintenance and management of customer reports
• Liaising with various teams to ensure vendor price lists are managed and maintained to a high standard
• Working closely with Account Managers on the upkeep on managing of customer specific price support programmes ensuring they are accurately reflected on the sales order
• Assisting the sales teams with the upkeep of customer product codes and price feeds on our SAP system
• Sourcing and providing specific and accurate product information for customer websites in order for them to go live with sales (datasheets, images etc.)
• Assist the sales team in the upkeep of accurate and comprehensive records in CMS
• Management of all functions required for the consigned customer invoice process such as accessing various customer portals to obtain important information needed to invoice, liaising with internal and external teams across the globe in order to rectify any issues before invoicing, assisting the finance team to investigate any issues prior to invoicing etc
• Obtaining accurate information from internal account managers and ensuring accuracy when completing our Prior Approval form process
• Assisting with any other ad – hoc duties as required for our key customers

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.