Sales and Trade Counter Representative

Morgan McKinley; Cork; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Annual leave 21 days

Pension scheme

Life assurance

Income protection

EAP

Health screening

Discount schemes

Ongoing training and progression

Job summary

Morgan McKinley is seeking a Sales and Trade Counter Representative for their Cork branch. This dynamic role blends internal sales, customer service and hands-on counter support for trade professionals and contractors.

You will handle inquiries, prepare quotations, advise on products and work with field sales to drive branch performance. Applicants should have 1–3 years in trade counter or related roles, be proficient in MS Office, and eligible to work in Ireland.

Qualifications

• 1–3 years of experience in a trade counter or customer-facing branch.
• Strong interpersonal and professional telephone manner.
• Proficient in MS Office; Kerridge (K8) experience advantageous.
• Eligibility to work in Ireland.
• Experience in HVAC/building services sector is desirable but training provided.

Responsibilities

• Handle inbound enquiries via telephone, email, and face-to-face.
• Assist trade customers with collections, product selection, and orders.
• Input quotations and sales orders using the branch ERP system.
• Collaborate with field sales to identify opportunities and hit targets.
• Provide cover during peak periods and absences.

Skills

Trade counter experience

Customer service

MS Office

Kerridge (K8)

Excellent communication

Organisation

Tools

Kerridge (K8)

Job description

Job Title: Sales and Trade Counter Representative

Location: Cork

Position Type: Permanent, Full-Time

Salary: Competitive (Dependent on Experience) + Performance Bonus & Comprehensive Benefits

Our client is a market-leading specialist distributor of sustainable HVAC and building services solutions across Ireland. Backed by a major, established multinational group, they combine more than five decades of industry heritage with extensive nationwide stockholding facilities and high-calibre technical expertise.

Due to continued growth, they are now seeking a proactive and customer-oriented Sales & Trade Counter Representative to join their busy branch team in Cork.

The Role

This is a dynamic, hands-on role combining internal sales, customer service, and face-to-face trade counter support.

Acting as a key point of contact for trade professionals and commercial contractors, you will handle inbound sales enquiries, generate quotations, provide product advice, and serve customers across the trade counter. You will play an integral role in driving sales performance, nurturing existing client relationships, and delivering a seamless branch experience.

Key Responsibilities

• Deliver exceptional service across all customer touchpoints, handling inbound enquiries via telephone, email, and face-to-face.
• Assist trade customers with collections, product selection, and order processing, ensuring the trade counter and showroom areas are maintained to a high commercial standard.
• Generate, follow up, and accurately input customer quotations and sales orders using the branch ERP system.
• Partner closely with field sales representatives to identify commercial opportunities, pursue leads, and achieve branch sales targets.
• Provide proactive cover across trade counter functions during peak periods, annual leave, and team absences.

Candidate Profile

• Experience: 1-3 years of experience in a trade counter, internal sales, merchanting, or customer-facing branch support environment.
• Communication Skills: Strong interpersonal and rapport-building skills, with an engaging, professional telephone manner and counter presence.
• Organisation: Capable of multitasking, prioritising effectively, and maintaining high accuracy in a fast-paced commercial setting.
• Technical & IT Aptitude: Confident working with MS Office (Word, Excel, Outlook). Prior experience with Kerridge (K8) or comparable merchant ERP software is advantageous.
• Sector Knowledge (Desirable): Prior background in HVAC, plumbing, heating, mechanical building services, or builders' merchant sectors is preferred but not essential, as comprehensive training is provided.
• Eligibility: Full existing eligibility to live and work in the Republic of Ireland.

What's on Offer?

• Competitive basic salary, commensurate with experience
• Annual discretionary bonus scheme
• 21 days annual leave (increasing with length of service)
• Company contributory pension scheme
• Life assurance & income protection cover
• Employee Assistance Programme (EAP)
• Health and lifestyle screening programme
• Retail, high-street, and online discount schemes
• Structured ongoing product training and clear internal progression routes across a wider group network