Trade Counter & Collections Representative

Morgan McKinley; Leinster; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Annual bonus scheme

21 days annual leave

Company pension scheme

Life assurance and critical illness

Employee Assistance Programme

Job summary

Morgan McKinley is seeking a customer-focused Trade Counter & Collections Representative to join our busy branch. You will greet trade customers, process counter sales and collections, and support both the counter and warehouse.

You will handle stock, assist with order picking and packing, and use Kerridge K8 to process sales and returns. The role requires strong English communication, previous trade counter or retail experience, and a hands-on approach in a busy environment.

Qualifications

• Previous customer service, retail, or trade counter experience.
• Experience in heating, plumbing, or building supplies trade is a strong advantage.
• Comfortable with manual handling and working on your feet in a busy warehouse setting.
• Solid computer literacy; Kerridge K8 or similar ERP software is a plus.
• Strong communication skills and fluency in English.
• Valid eligibility to work in Ireland permanently.
• Manual handling or forklift certification is a plus (training can be provided).

Responsibilities

• Greet trade customers promptly and process counter sales and collections.
• Provide product guidance and identify opportunities to suggest relevant add-ons.
• Pick, pack, and prepare orders accurately for customer collection and dispatch.
• Process sales, returns, and orders using our computer system (K8).
• Assist with stock replenishment, cycle counts, and keeping the counter and warehouse organized.
• Maintain health and safety standards at all times.

Skills

Customer service

Retail experience

Trade counter experience

Communication skills

English fluency

Tools

Kerridge K8

Job description

We are looking for a customer-focused Trade Counter & Collections Representative to join our busy team. You will be the face of our branch-serving trade customers, processing collections, handling stock, and providing dependable support across our counter and warehouse.

Key Responsibilities

• Greet trade customers promptly and process counter sales and collections.

• Provide product guidance and identify opportunities to suggest relevant add-ons.

• Pick, pack, and prepare orders accurately for customer collection and dispatch.

• Process sales, returns, and orders using our computer system (K8).

• Assist with stock replenishment, cycle counts, and keeping the counter and warehouse organized.

• Maintain health and safety standards at all times.

What We're Looking For

• Previous customer service, retail, or trade counter experience.

• Experience in the heating, plumbing, or building supplies trade is a strong advantage.

• Comfortable with manual handling and working on your feet in a busy warehouse setting.

• Solid computer literacy (experience with Kerridge K8 or similar ERP software is a plus).

• Strong communication skills and fluency in English.

• Valid eligibility to work in Ireland permanently.

• Manual handling or forklift certification is a plus (training can be provided).

What's on Offer

• Competitive salary (DOE) plus annual bonus scheme.

• 21 days annual leave (increasing with service).

• Company pension scheme, life assurance, and critical illness cover.

• Employee Assistance Programme & health/lifestyle screening.

• Retail discounts and ongoing training with clear internal career progression.