Sales Advisor, Kilkenny

FBD Insurance; Kilkenny; On-site; EUR 15,000 - 23,000; Part time

Benefits offered by this job

Bonus

Employer pension

Private health insurance

Maternity/paternity leave

Insurance discounts

Professional development

Wellbeing initiatives

Job summary

FBD Insurance in Kilkenny is seeking a Sales Advisor to drive Personal Lines, Agri and Commercial Business sales. You will support the Sales Office, deliver excellent customer care and help achieve sales targets while upholding FBD's brand locally.

Reporting to the Branch Manager, you will handle customer queries, contribute to renewals, and assist with administration, CPD and regulatory requirements. This permanent, part-time role offers a structured pay band and opportunities for professional

Qualifications

• Experience in sales or customer service within insurance or financial services.
• Strong communication and organisational skills; customer-focused.
• Proficiency with Microsoft Word, Excel and Outlook.
• Qualified to APA/APP/CIP or working towards these qualifications with Central Bank timeframes.

Responsibilities

• Achieve individual sales targets through prospecting and cross-selling.
• Handle customer queries and route technical questions.
• Ensure company procedures and systems are followed.
• Maintain knowledge of commercial product ranges and CPD hours.
• Support Sales Office tasks and may visit the Mart.
• Provide relief to other Sales Offices in the region.
• Develop relationships with local Financial Advisor to enhance service.
• Engage in renewal follow-ups and identify cover/rate improvements.
• Assist customers at initial claims notification and manage debit/premium collections.
• Provide dedicated support to Sales Exec/Branch Manager and administer Personal Lines/Commercial/Agri business.

Skills

Sales

Customer service

Communication

Organisation

Proactive

Education

Leaving Certificate or equivalent

Third level qualification

APA/APP/CIP qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

Talent, Support, Success

FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs. As an Irish‑owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culturevalues work‑life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals.

About The Role

The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand.

Job Responsibilities

Working closely with and reporting to the Branch Manager and Sales Development Co‑ordinator, you will be results focused and your key responsibilities will include:

• Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business.
• Dealing with customer queries and referring unresolved/technical queries to the relevant personnel.
• Ensuring all systems and procedures as laid down by the Company are complied with.
• Accruing and maintaining comprehensive up-to-date knowledge and information of the Company’s commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate.
• Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart.
• Providing relief to other Sales Offices in the region, as required.
• Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers.
• Participating in account management initiatives for Commercial and Agri business.
• Part taking in on‑going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate.
• Assisting customers at the initial notification of claims stage, in line with company procedures.
• Taking responsibility for individual outstanding debit/premium collections.

Providing dedicated support to the Sales Executive/Branch Manager, as directed.

Administration of Personal Lines/Commercial/Agri business as required.

Carrying out such duties as management may require from time to time.

Education

• Leaving Certificate or equivalent and/or a relevant third level qualification
• Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.

Experiences

• Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook
• Previous insurance/financial services experience would be advantageous
• Sales/customer service experience.
• Proactive / energetic approach / positive outlook
• Customer focused
• Excellent communication and organisational skills.

Competencies

• Develop and maintain customer relationships
• Ambitious
• Target driven & results orientated
• Problem solving
• Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).

MCC

This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation.

Footer

This role is being offered on a permanent, part-time role - 3 days per week. This role sits within Pay Band A of FBD’s Sales Functions Pay band.

Our Benefits Include

• Competitive performance-related bonus
• Employer pension contributions
• Private health insurance allowance
• Paid maternity and paternity leave
• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
• Professional Development Opportunities
• Wellness wallet and wellbeing initiatives