Sales Administrator

Holland Safety; Dublin; On-site; EUR 32,000 - 45,000; Full time

Job summary

Holland Group in Ireland is seeking a Sales Administrator to support the sales team and manage day‑to‑day admin for customer accounts. You will prepare quotations, process orders, maintain CRM data, and coordinate with internal departments to ensure timely delivery of products and services.

The ideal candidate will have 2 years in sales administration or similar roles, strong organisational skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Level 7+ qualification in Business Administration, Sales, Marketing, or related discipline.
• 2 years' experience in a sales administration, customer service, or commercial support role is desirable.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience using CRM systems is desirable.
• Excellent organisational skills with strong attention to detail.

Responsibilities

• Provide administrative support to the sales team to ensure efficient day‑to‑day operations.
• Prepare and issue customer quotations, sales proposals, and related documentation in a timely and accurate manner.
• Process customer orders, ensuring all information is accurate and communicated effectively to relevant internal departments.
• Act as a primary point of contact for customer enquiries, responding professionally and ensuring a high level of customer service.
• Manage inbound enquiries and act as main point of contact for assigned clientele.
• Maintain accurate customer information, sales activity, and documentation within the company's CRM and internal systems.
• Coordinate with internal departments, including Operations, Finance, and Sales, to ensure the successful delivery of products and services.
• Monitor customer accounts, assisting with contract renewals, purchase orders, and administrative follow‑up as required.
• Assist with tender documentation, pre‑qualification questionnaires, and other sales‑related submissions where required.
• Identify opportunities to improve administrative processes and contribute to the overall efficiency of the sales function.
• Ensure compliance with company policies, procedures, and quality standards while maintaining confidentiality of customer information.

Skills

Excellent organisational skills

Strong written and verbal comunicação

Education

Level 7+ qualification in Business Administration, Sales, Marketing, or related discipline

Tools

CRM systems

Microsoft Office Suite

Job description

As a Sales Administrator at Holland Group, you will play a key role in supporting the sales team and ensuring the smooth day-to‑day administration of customer accounts. You will be responsible for preparing quotations, processing sales orders, maintaining accurate customer records, coordinating with internal departments, and delivering excellent customer service. This is an exciting opportunity for an organised, detail‑oriented individual who thrives in a fast‑paced environment and enjoys working collaboratively across multiple teams.

Key Responsibilities

• Provide administrative support to the sales team to ensure efficient day‑to‑day operations.
• Prepare and issue customer quotations, sales proposals, and related documentation in a timely and accurate manner.
• Process customer orders, ensuring all information is accurate and communicated effectively to relevant internal departments.
• Act as a primary point of contact for customer enquiries, responding professionally and ensuring a high level of customer service.
• Manage inbound enquiries and act as main point of contact for assigned clientele.
• Maintain accurate customer information, sales activity, and documentation within the company's CRM and internal systems.
• Coordinate with internal departments, including Operations, Finance, and Sales, to ensure the successful delivery of products and services.
• Monitor customer accounts, assisting with contract renewals, purchase orders, and administrative follow‑up as required.
• Assist with tender documentation, pre‑qualification questionnaires, and other sales‑related submissions where required.
• Identify opportunities to improve administrative processes and contribute to the overall efficiency of the sales function.
• Ensure compliance with company policies, procedures, and quality standards while maintaining confidentiality of customer information.

Requirements

• Level 7 or higher qualification in Business Administration, Sales, Marketing, or a related discipline.
• 2 years' experience in a sales administration, customer service, or commercial support role is desirable.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience using CRM systems is desirable.
• Excellent organisational skills with strong attention to detail.

Ideal Candidate

• Highly organised with the ability to manage multiple priorities and work effectively under pressure.
• Excellent written and verbal communication skills with a professional and customer‑focused approach.
• Strong administrative and time management skills with exceptional attention to detail.
• A proactive team player who enjoys supporting colleagues and contributing to shared business objectives.
• Strong problem‑solving abilities with the confidence to resolve customer queries efficiently.
• Comfortable working with data, preparing reports, and maintaining accurate records.
• Demonstrates initiative, flexibility, and a willingness to learn in a dynamic business environment.
• Committed to delivering excellent customer service while maintaining a high standard of accuracy and professionalism.