SACM & CMDB Lead - Service Catalogue Champion (Hybrid)

planet; Galway; Hybrid; EUR 80,000 - 120,000; Full time

Job summary

Planet is seeking a Service & Configuration Lead to own SACM for its production estate, including the service catalogue and CMDBs. You will govern data quality, drive discovery, and map systems and services to support incident, change, capacity, and audit decisions.

You will partner with the Observability & Tooling team to automate configuration processes and ensure trusted data for critical customer journeys across a hybrid work model.

Qualifications

• 4+ years in SACM, CMDB or service catalogue management in a complex technology estate.
• Hands-on CMDB experience across one or more platforms (Device42, ServiceNow, iTop or similar).
• Experience building and maintaining a service catalogue and dependency maps.
• Strong data-quality discipline and automated discovery experience.
• Proven track record of establishing service ownership and keeping data current across teams.
• Understanding of how configuration and service data underpin incident analysis, change risk, capacity and audit.
• ITIL certification preferred.

Responsibilities

• Own the SACM practice end-to-end: service catalogue, CI lifecycle, baselines and audit trail.
• Own and drive the service catalogue - define and maintain services, service owners and relationships.
• Keep CMDBs accurate and current: owners, attributes, lifecycle status for incidents and changes.
• Build and maintain the map of Planet's systems and services to drive impact analysis and resilience.
• Govern configuration data across multiple CMDB platforms (Device42, ServiceNow, Jira).
• Define and police configuration data-quality KPIs; make data the trusted source for decisions.
• Drive automated discovery and reconciliation to maintain coverage at scale.
• Support regulatory, resilience and audit requirements with reliable configuration evidence.
• Partner with Observability & Tooling on integrations and automation of configuration processes.

Skills

SACM

CMDB

Service catalogue

Data quality

Cross-team ownership

ITIL

Tools

Device42

ServiceNow

iTop

Jira

Job description

Planet is seeking a Service & Configuration Lead to own SACM for its production estate, including the service catalogue and CMDBs. You will govern data quality, drive discovery, and map systems and services to support incident, change, capacity, and audit decisions.

You will partner with the Observability & Tooling team to automate configuration processes and ensure trusted data for critical customer journeys across a hybrid work model.