SaaS Delivery Lead - End-to-End Implementations (Hybrid)

Archer Recruitment; Limerick; Hybrid; EUR 72,000 - 88,000; Full time

Benefits offered by this job

Hybrid working

Performance-based incentives

Base salary up to €80k

Job summary

Archer Recruitment in Limerick is seeking a Customer Delivery Manager to lead end-to-end SaaS implementations, drive adoption and ensure customer success. You will own the delivery lifecycle, onboard customers effectively and manage projects with cross-functional teams.

Reporting to the COO, you will shape the delivery function, optimise onboarding processes and establish delivery KPIs that support customer satisfaction, retention and growth.

Qualifications

• 5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.
• Proven experience managing multiple customer implementations and delivering projects on time and within scope.
• Strong understanding of SaaS implementation processes, including data migration, integrations, onboarding and user training.

Responsibilities

• Lead end-to-end customer implementations from onboarding to successful delivery.
• Ensure projects are delivered on time and within scope and manage customer expectations.
• Coordinate with Product, Development and Customer Care to deliver a seamless customer experience.
• Define and track delivery KPIs to improve adoption and satisfaction.

Skills

Customer Delivery

Project Management

SaaS Implementation

Stakeholder Management

Training & Support

Job description

Archer Recruitment in Limerick is seeking a Customer Delivery Manager to lead end-to-end SaaS implementations, drive adoption and ensure customer success. You will own the delivery lifecycle, onboard customers effectively and manage projects with cross-functional teams.

Reporting to the COO, you will shape the delivery function, optimise onboarding processes and establish delivery KPIs that support customer satisfaction, retention and growth.