Care Manager

Dovida Ireland; Cork; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Career Development & Growth

Work Life Balance

Car Mileage

Job summary

Dovida Ireland is seeking a Care Manager to oversee client care consultations, care plans, and risk assessments across our Irish offices. You will supervise a large team of caregivers and liaise with HSE and multi-disciplinary teams to maintain high standards of care.

You will mentor staff, manage records and participate in clinical audits, ensuring QA visits meet franchise standards and local policies. A degree in healthcare with home-care experience is preferred.

Qualifications

• Minimum NFQ; QQI Level 6, Social/Healthcare degree preferred.
• 3 years’ experience in home care, health care or senior-related industry required.
• Computer literacy required.

Responsibilities

• Conduct consultations and prepare care plans.
• Conduct risk assessments in the home and mitigate risks.
• Monitor, mediate and manage client and caregiver concerns and issues.
• Carry out QA visits in client homes, develop and review care plans and conduct service enquiries.
• Ensure care plans align with needs, liaising with family and healthcare professionals.
• Ensure care delivering meets HCCI, ISO & Franchise Standards and local policies.

Skills

Communication

Time management

Clinical expertise

Professionalism

Education

NFQ Level 6

Social/Healthcare degree

Tools

Computer literacy

Job description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.

Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way.

Job Purpose

The Care Manager role manages new client care consultations, care plans, client introductions, quality assurance visits, and client risk assessments. They also carry out supervisions, deal with various day-to-day issues and regularly update and maintain records. This role requires strong relationships with the HSE, public health nurses and other multi-disciplinary teams.

Job Specific Responsibilities

• Conduct consultations and prepare care plans.
• Conduct risk assessments in the home and mitigate any risks
• Monitor, mediate and manage both client and Caregiver concerns and issues.
• Carry out Quality Assurance (QA) visits in client homes, developing and reviewing care plans for clients and conducting service enquiries and care consultations as needed.
• Through the QA visits, ensure client care plan is in line with their care needs, following up with family and healthcare professionals as appropriate.
• Ensuring the care being delivered in client’s homes is meeting HCCI, ISO & Franchise Standards, local policies and the requirements of the Health Service Executive (HSE)
• Ensure Caregiver Supervisions to be kept up to date.
• Mentoring and supporting a large team of Caregivers to carry out their roles effectively.
• Develop and maintain client relationships and client family/ caregiver relationships. - Build networks and enhance existing relationships with health care professionals and multi-disciplinary teams in hospitals and various community settings
• Report and consult with senior management on clinical issues as appropriate.
• To participate in clinical audit as identified by the organization.
• Assist with other duties as delegated by the Management Team.

Role Competencies

• A professional, friendly and approachable demeanour
• Excellent communication skills
• Time management
• Clinical expertise

Education | Experience | Requirements

• Minimum NFQ; QQI Level 6, Social, Healthcare degree preferred.
• 3 years’ experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience.
• Computer literacy

What you’ll get

• Career Development & Growth Opportunity
• Work Life Balance career
• Car Mileage

Organisation Core Competencies

• Self-Leadership
• Service Excellence
• Teamwork and Collaboration
• Interpersonal Communication
• Adapting to Change
• Resilience

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.