Retail Technology Advisor

bwgfoods; Tallaght; On-site; EUR 60,000 - 80,000; Full time

Job summary

bwgfoods is recruiting a Retail Technology Advisor on a Temporary full-time basis to support our stores and retailers with mission-critical IT systems. The role involves coordinating internal and third-party teams, managing projects end-to-end, and ensuring service delivery aligns with KPIs and SLAs.

You will own retail technology across company-operated stores, liaise with senior stakeholders, develop procedures and documentation, and travel nationwide as required to implement solutions and

Qualifications

• 4+ years of experience in retail technology/IT.
• Understanding of Retail Technology, networking and IT.
• Experience with KPIs and SLAs and ability to meet them.
• FMCG grocery experience is essential.
• Experience with EPOS in independent retail markets.
• Strong ownership and project management skills.
• Strong communication and organizational skills.
• Ability to work independently and meet tight deadlines.
• Full clean driving license.
• Willingness to travel nationwide with possible overnight stays.

Responsibilities

• Coordinate support and growth of IT systems for stores and retailers.
• Deliver and manage projects through planning, analysis, design, execution and closure.
• Manage third-party suppliers and service agreements.
• Own retail technology across company stores and liaise with stakeholders.
• Develop operational procedures and system specifications.
• Create user documentation for core procedures.
• Provide stores support and troubleshoot requests.
• Oversee transition of new processes to operations.
• Travel nationwide as required.

Skills

Retail tech

Project management

Networking

EPOS experience

Analytical skills

Communication skills

Time management

Driver's license

Tools

EPOS systems

Retail IT systems

Job description

Retail Technology Advisor (Temporary)

We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.

Roles and Responsibilities

• Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.
• Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
• Control and management of third-party suppliers and vendors and their associated service delivery agreements.
• Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
• Identify and implement efficiencies to business processes using technical solutions.
• Participate in projects throughout the initiation, definition, execution and close out phases of the project.
• Oversee the transition of new processes from project delivery to operational support across the business.
• Liaising with senior management from different functions to translate their needs into technical requirements.
• Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
• Participate in the delivery of strategic projects and scope of works alike.
• Development of operational procedures and system specifications.
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
• Support our stores and retailers on support requests and queries and troubleshooting of the same.
• Other projects as directed by management.
• The role will involve nationwide travel and may include overnight stays.

Skills & Experience

• At least 4+ years of experience in the retail technology/IT sector.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Understanding of FMCG grocery is a must
• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
• Must have a full clean driver’s license.