Retail Technology Advisor

BWG Foods; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

A leading retail solutions provider in Dublin is hiring a Retail Technology Advisor on a temporary basis. The role involves coordinating IT systems support, managing projects, and liaising with stakeholders. Candidates should have at least 4 years of experience in retail technology, strong project management skills, and the ability to thrive under pressure. A full clean driver’s license is required as the role involves nationwide travel.

Qualifications

• 4+ years of experience in retail technology/IT sector required.
• Understanding of KPIs and SLAs is essential.
• Strong verbal and written communication skills.
• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
• Ability to demonstrate a high level of ownership and project management.

Responsibilities

• Co-ordinate support and growth of IT systems for stores.
• Manage projects through all phases including execution.
• Oversee third-party suppliers' service delivery.
• Own retail technology in company operated stores and liaise with stakeholders.
• Identify and implement efficiencies to business processes using technical solutions.
• Develop project and programme plans; define scope, goals, tasks, resources and deliverables.
• Oversee the transition of new processes from project delivery to operations.
• Translate needs into technical requirements for stakeholders.
• Develop and maintain operational procedures and system specifications.
• Create and maintain user documentation on core procedures and responsibilities.
• Provide store support and troubleshoot queries.
• Travel nationwide; overnight stays may be required.
• Other projects as directed by management.

Skills

Retail technology understanding

Project management

Analytical skills

Time management

Communication skills

Networking knowledge

Communication

Tools

EPOS systems

Retail software integrations

Job description

Retail Technology Advisor (Temporary)

We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.

Roles and Responsibilities

• Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in-house and third-party suppliers and teams.
• Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
• Control and management of third-party suppliers and vendors and their associated service delivery agreements.
• Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
• Identify and implement efficiencies to business processes using technical solutions.
• Participate in projects throughout the initiation, definition, execution and close out phases of the project.
• Oversee the transition of new processes from project delivery to operational support across the business.
• Liaising with senior management from different functions to translate their needs into technical requirements.
• Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
• Participate in the delivery of strategic projects and scope of works alike.
• Development of operational procedures and system specifications.
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
• Support our stores and retailers on support requests and queries and troubleshooting of the same.
• Other projects as directed by management.
• The role will involve nationwide travel and may include overnight stays.

Skills & Experience

• At least 4+ years of experience in the retail technology/IT sector.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Understanding of FMCG grocery is an advantage.
• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
• Must have a full clean driver’s license.