Retail Team Leader & People Mentor (Airside, Swords)

Grafton Group; Swords; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Company Pension for all colleagues

Colleague Discount - Up to 35% off in–

Maternity Leave: Up to 20 weeks

Paternity Leave: Up to 2 weeks

Cycle to work & Tax-Saver Schemes

Discounted health insurance

Bonus Scheme

Sick Pay Scheme

Flexible Annual Leave: Purchase up to

Paid Charity Leave

Service Days

Wellness initiatives

Job summary

Woodie's is seeking a Store Leader for Airside - Swords to grow and develop our team and brand. This full-time role focuses on delivering exceptional customer service, mentoring staff, and driving store performance in a dynamic retail environment.

You will lead with integrity, communicate goals clearly, manage payroll and budgets, and champion safety and inclusion while fostering a welcoming shopping experience for customers and colleagues alike.

Qualifications

• Experienced in retail, sales or operations and ready to step up.
• Exposure to people management activities in a customer-facing environment.
• Desire to support and mentor store colleagues.
• An authentic leader who builds an environment where every colleague can be themselves and do their best work.
• Comfortable with holding performance-related discussions when needed.
• Superb communicator with the ability to articulate messages clearly, listen to others, and engage with people.
• Place a value on innovation and trying new ideas.
• Recognise the importance of diversity of thought and backgrounds as key factors for teams to operate at their best.

Responsibilities

• Delivering extraordinary customer service and mentoring the store team.
• Effectively communicating business goals and objectives to colleagues.
• Identifying commercial opportunities in the local area.
• Being responsible for cash and stock control.
• Supporting payroll and headcount budgeting.
• Assisting with recruitment of store colleagues when required.
• Authorising refunds and exchanges.
• Managing performance of store colleagues.
• Conducting performance appraisals and supporting talent and succession planning.
• Following health and safety regulations to maintain excellent operational standards.
• Create a phenomenal shopping experience for all customers.

Skills

Retail leadership

People management

Mentoring

Communication

Innovation mindset

Diversity awareness

Customer service

Job description

Woodie's is seeking a Store Leader for Airside - Swords to grow and develop our team and brand. This full-time role focuses on delivering exceptional customer service, mentoring staff, and driving store performance in a dynamic retail environment.

You will lead with integrity, communicate goals clearly, manage payroll and budgets, and champion safety and inclusion while fostering a welcoming shopping experience for customers and colleagues alike.