Retail Team Leader - Brand Ambassador

New Balance, Inc.; Dublin; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Retail bonus scheme

Staff discount

Great development opportunities

Inclusive working environments across‑

Flexible uniform package

Project involvement across ourEuropean

Job summary

New Balance is seeking a proactive retail Associate to engage customers from entry to exit, delivering an outstanding journey and education about products. You will support management, train teammates, and strive to meet personal KPIs while contributing to overall store performance.

We value a strong customer service mindset, a passion for retail and sales, and a willingness to learn. Flexibility to work weekends and holidays is essential in a busy European store environment.

Qualifications

• Retail experience preferred or proven experience in a team environment.
• Demonstrate customer service skills.
• A passion for retail and sales.
• Desire to learn.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

Skills

Team player

Customer service

Retail & sales

Willingness to learn

Communication skills

Flexible schedule

Tools

POS systems

Job description

New Balance is seeking a proactive retail Associate to engage customers from entry to exit, delivering an outstanding journey and education about products. You will support management, train teammates, and strive to meet personal KPIs while contributing to overall store performance.

We value a strong customer service mindset, a passion for retail and sales, and a willingness to learn. Flexibility to work weekends and holidays is essential in a busy European store environment.