Retail Team Lead: Service, Sales & Mentorship

Brownthomasarnottscareers; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across iconic **…

Recognition Days for Volunteering &amp

Wellbeing Initiatives

Extensive Learning & Development Offer

Leading Talent Programmes

Flexible Working Model

Additional Benefits

Job summary

Brown Thomas Arnotts in Dublin seeks a proactive leader to manage day-to-day department operations, ensuring outstanding customer service, sales excellence, and strong stockroom and merchandising standards. You will mentor staff, drive performance, and help implement promotional strategies.

The ideal candidate will have retail/service experience with a customer-first mindset, excellent communication, and the ability to energise a team in a fast-paced environment.

Qualifications

• Experience in retail or service with a customer-first mindset.
• Strong leadership and coaching ability.
• Excellent communication and interpersonal skills.
• Commercial awareness with understanding of sales drivers and retail trends.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Deliver exceptional customer service and drive NPS targets.
• Coach and mentor staff in handling customer queries, returns and service excellence.
• Promote CRM programmes and loyalty schemes.
• Communicate and monitor daily and weekly sales targets to drive results.
• Provide feedback on product lines and customer trends to senior management.
• Support the implementation of sales and promotional strategies across the department.
• Lead team briefings and training.
• Induct, train, and mentor new and existing staff.
• Recognise and motivate team members and manage performance.

Skills

Leadership

Customer-first mindset

Communication

Commercial awareness

Highly organised

Resilient

Problem-solver

IT-literate

Professional

Commitment to learning

Tools

CRM systems

Digital tools

Job description

Brown Thomas Arnotts in Dublin seeks a proactive leader to manage day-to-day department operations, ensuring outstanding customer service, sales excellence, and strong stockroom and merchandising standards. You will mentor staff, drive performance, and help implement promotional strategies.

The ideal candidate will have retail/service experience with a customer-first mindset, excellent communication, and the ability to energise a team in a fast-paced environment.